James Norwood of kana tells TMC's Rich Tehrani about the company's evolving customer service and CRM solutions; recent acquisitions and focus on serving the needs of its customers in a world dominated by Facebook, Twitter, smartphones and tablets.
07/18/2012
Steve Gleave tells TMC's Rich Tehrani about how Metaswitch enables carriers to be successful. In addition he explains how carriers need to potentially embrace OTT social services in order to compete. In other words competing with existing social solutions may not be feasible in any/all situations for service providers.
07/17/2012
DKNY Twitter Followers Hop Around London and NYC Stores for Prizes...
Mayor Michael Bloomberg Declares April 16 as 'Foursquare Day...
04/26/2011
Twitter Looking to Develop Facebook-Style Brand Pages...
Social Media Posts Replacing the Traditional Cover Letter in Silicon Valley...
People Use Social Media More as the Weekend Draws Near...
04/12/2011
Paris Hilton’s iPhone App...
Obama to Dine with Salesforce CEO...
HP to Appoint Charlie Sheen?...
04/07/2011
Giving Twitter the One-Two Punch...
Builders Using Barcodes...
03/30/2011
Man Arrested for Polygamy Thanks to Wedding Pics on Facebook...
Study Finds Only 58 Percent of Tweets Come From Official Twitter Clients...
Foursquare Looks for Ideas...and Attention...
03/28/2011
Foursquare 3.0 Increases the Urge to Check In...
Forgot a Friend's Phone Number? Try Giving Their Twitter Name a Call...
What Do Social Networking Trends Mean?...
LinkedIn Launches News Service for Professionals...
03/16/2011
Facebook Improves Self-esteem...
Ashton Kutcher Gets Punkd...
Be a Comic Book Hero...
03/08/2011
Neustar Partners with Hook Mobile to Provide Enhanced Mobile Giving Experiences...
Twitter Pushes to Spread Availability throughout the Globe...
02/15/2011
Court Subpoenas Twitter to Surrender WikiLeaks Information...
01/12/2011
Why Twitter Has Influence, Despite Its Small User Base...
Toshiba to sell tablet with upcoming Android OS...
01/03/2011
Twitter Acquires Development Team from Q&A Site Fluther...
Verizon Wireless Signs Contract with Bridgewater Systems Valued at $56M...
12/22/2010
AT&T Launches First Satellite-Enabled Smart Phone...
Verizon Names New President, COO...
09/22/2010
iPad Rivals Arrive on the Scene...
Twitter Maintains its Perch...
09/03/2010
iPhone 'Death grip' cripples iPhone 4...
Mother finds her lost children via Facebook...
06/29/2010
Intermedia Supports Apple's iPhone 4...
MTV and ZYNC Announce Contest to Find the First MTV 'Twitter Jockey'...
06/18/2010
Who's Tweeting in Your Backyard?
iPhone 4 Pre-Orders Sold Out?
06/16/2010
Twitter Wants to Know Where You Are...
Samsung Plans to Launch Tablet Computer Later This Year...
06/16/2010
Netflix Coming to the iPhone With WiFi and 3G Support
News Faceoff: Twitter vs. Newspapers
06/08/2010
The Fastest Way to Increase Your Google Ranking
BBC Adds Twitter and Facebook to Socialize Its On-Demand Service
06/01/2010
Utilities Still Slow to Buy Into the Smart Grid...
Study finds few people are True Twitter Users...
FCC Launches Broadband Test Site for Consumers...
03/12/2010
Teneros Announces DR-as-a-Service for Exchange 2010...
EU warns Google over Street View privacy...
British politicians fall victim to Twitter scam...
Half of iPhone users buy at least an app a month...
Sirius XM Is the Good News Really Bad?
02/26/2010
Facebook and Twitter Helps Call Centers...
FlowerPatch Cuts Phone Bill by 80 Percent...
PhoneFactor Secures Online Banking for Associated Bank's...
09/29/2009