John Wolf, CMO Intradiem tells TMC's Rich Tehrani about how the company helps its customers maximize the downtime of its contact center agents allowing them to be trained and perform back-office functions in an effort to boost productivity, output and improve customer service and retention
Jeff Kalwerisky, Executive VP & CISO of CPE Interactive tells TMC's Rich Tehrani about how the company provides video-based training solutions for IT audits and security. He also details how the Edward Snowden NSA leak incident should never have happened if the proper processes were in place.
For many, April marks the beginning of gardening season. While you might have your trowel and gloves ready to go, there is a wide range of high-tech gizmos that you can use to make your outdoor gardening experience even better. Here, then, are the top five gadgets for any gardener!
After an introduction for me, Dr. Don Brown, a true communications veteran began a presentation which asked where the value was in communications. He explained CEBP and unified communications were terms made up by marketers and he didn’t really like the term buddy list either.
Joe Staples gives TMC’s Erik Linask a preview of what attendees will find at their booth at ITEXPO West in Los Angeles.
Joe Staples and TMC’s Erik Linask discuss the benefits of leveraging a UC infrastructure to enhance business processes through automation.
Interview with Interactive Intelligence Senior VP of world wide marketing, Joe Staples and Director of Product Management, Tim Passios