John Wolf, CMO Intradiem tells TMC's Rich Tehrani about how the company helps its customers maximize the downtime of its contact center agents allowing them to be trained and perform back-office functions in an effort to boost productivity, output and improve customer service and retention

Tags: customer service,intradiem,call center, contact center,intraday management,training

Jeff Kalwerisky, Executive VP & CISO of CPE Interactive tells TMC's Rich Tehrani about how the company provides video-based training solutions for IT audits and security. He also details how the Edward Snowden NSA leak incident should never have happened if the proper processes were in place.

Tags: it, training, security, it training, nsa, edward snowden, hacking, leak, it security

For many, April marks the beginning of gardening season. While you might have your trowel and gloves ready to go, there is a wide range of high-tech gizmos that you can use to make your outdoor gardening experience even better. Here, then, are the top five gadgets for any gardener!

Tags: gardening gadgets, soil tester, plant camera, water usage meter, electric weed killer, plant-examining glasses

After an introduction for me, Dr. Don Brown, a true communications veteran began a presentation which asked where the value was in communications. He explained CEBP and unified communications were terms made up by marketers and he didn’t really like the term buddy list either.

Tags: interactive intelligence,inin,i3,call center,contact center,itexpo,keynote,conference,ip communications,cebp,uc,unified communications,don brown

Joe Staples gives TMC’s Erik Linask a preview of what attendees will find at their booth at ITEXPO West in Los Angeles.

Tags: ININ, Interactive Intelligence, TMC, ITEXPO

Joe Staples and TMC’s Erik Linask discuss the benefits of leveraging a UC infrastructure to enhance business processes through automation.

Tags: ININ, Interactive Intelligence, TMC, ITEXPO

Interview with Interactive Intelligence Senior VP of world wide marketing, Joe Staples and Director of Product Management, Tim Passios

Tags: interactive intelligence, ININ, ITEXPO