John Wolf, CMO Intradiem tells TMC's Rich Tehrani about how the company helps its customers maximize the downtime of its contact center agents allowing them to be trained and perform back-office functions in an effort to boost productivity, output and improve customer service and retention

Tags: customer service,intradiem,call center, contact center,intraday management,training

Jeff Kalwerisky, Executive VP & CISO of CPE Interactive tells TMC's Rich Tehrani about how the company provides video-based training solutions for IT audits and security. He also details how the Edward Snowden NSA leak incident should never have happened if the proper processes were in place.

Tags: it, training, security, it training, nsa, edward snowden, hacking, leak, it security