Subject:::Hosted VoIP Hides Behind a UC Wrapper - Internet Telephony Internet Telephony eNewsletter
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August 13, 2012

Hosted VoIP Hides Behind a UC Wrapper

By Mae Kowalke

Businesses using hosted unified communications (UC) solutions are selling themselves short.


Well, those that are not actually using hosted UC solutions.

In a recent blog post, Marty Parker (News - Alert) of UniComm Consulting notes that he’s starting to see hosted VoIP solutions that include basic UC features but really are little more than a hosted VoIP play.


“Don’t be fooled. The term Unified Communications (News - Alert) in most of these hosted VoIP offers may be just window dressing on a business VoIP service or may include a limited selection of UC features, but they are not fully featured UC systems,” he warned.


While reviewing one system, he noticed that the self-provisioning solution seemed suspiciously like a voice-over-IP (VoIP) calling plan that just happened to have basic turnkey PBX (News - Alert) and light UC functionality built in. While video calls and instant messaging were included into the offering, it was basic and limited to others in the same company... Read More

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