What's Hot This Week in CRM

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8/19/2011

	HP to Make $10 Billion Software Company Acquisition, Spin Off Computer Business: Report
	Software Licensing: 10 Ways to Look At Your Software Company Like Your Customers Do
	Customer Care Initiatives Crucial in Today's Economy: ITEXPO Exhibitor
	Utility Companies Grapple with Perception of Less than Stellar Customer Service
	Nonprofit Group Seeks Customer Boycott of Amazon.com
	Nicor National Provides 'Outstanding Customer Service'
	360networks Unveils 360connect Customer Portal
	Webinar: How to Increase Customer Satisfaction
	Acumatica Delivers Cloud to Mid-Sized Customers for Call Accounting
	Call Center Outsourcing: Figuring Out How to Turn Your Customer Support Center Into a Profit Center
	American Customer Satisfaction Index Indicates Increased Customer Satisfaction in 2Q 2011
	Capacity Issues are Solved with the Introduction of a Hosted Predictive Dialer
	American Council of the Blind and Google Conduct Survey
	Harmony Offers Viable Solutions to Enhance Agent Performance
	InsideSales.com Unveils 'Click-to-Call for Salesforce' Compatible with All Major Platforms
	Call Accounting Webinar to Explore Employee Communication
	LeadMaster Unveils New Application for LeadMaster Sales Lead Management CRM System
	CAR-Research XRM Announces Integration of Voice Notes into its Automotive CRM
	Don't Let CRM Tools Hinder Cloud CRM Strategies
	Free CRM Selected for CRM Idol 2011
	Leading Therapeutics Medical Device Developer Picks Update CRM for Customer Relationship Management
	SugarCRM Appoints Tony Hughes to Lead Asia Pacific region
	PoKos Introduces Its Guided Selling Mobile CRM Product
	Hungry Flier Gets a Steak, with a Side of Social CRM

	Making Social Media Work For Your Call Center

	Unified Communications Buyer’s Guide

	Customer Service in the Digital Workplace

Global Unrest is Tech's Fault

	Agent Performance
	Survey
	Hosted Predictive Dialer

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