Webinars - Featured Articles

August 15, 2011

Webinar - Webinar: How to Increase Customer Satisfaction


With rapidly increasing ways for customer interactions to take place as well as elevated levels of demand for data, in many situations customers may feel that they are anonymous and that companies aren’t taking the time to get to know them – thus not serving them to the degree they deserve. Now with social channels, customers can more easily vent their dissatisfactions with these organizations.




Now you may ask, what makes customers feel this way? It has been shown that customer data in a majority of situations is left completely unorganized and agents, customer service managers and executives don’t have a way to simply locate this detailed information when needed.

To prevent this from occurring, Forrester Research (News - Alert) Senior Analyst Kate Leggett and Coveo Chairman and CEO Louis Tetu will join together to host a webinar that highlights ways to overcome customer support information obstacles and discusses a brand new way for helping B2B customer service thought leaders get to know customers better. The webinar will explain how you can get to know customers better by consolidating 360 degree insight into customer information from all social media sources; how to serve customers better through an assisted service for agents; and how to sell more to their customers by enabling agents to easily see when there is potential for upselling.

Participants who attend this event on Thursday, August 25, at noon ET will learn how utilizing Enterprise Search 2.0-powered Knowledge 360 Solutions for customer service can give them a way to view a large amount of information in real-time. 

To register now, click here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.


Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin