What's Hot This Week in CRM

11/05/2010

	Hosted CRM Solutions Should Streamline Processes, Not Complicate Them
	Send, Receive and Manage Faxes within Salesforce CRM with Protus' MyFax Solution
	SMBs Struggle with CRM Ideas Despite Social Media
	Partners Creating More Accelerate Tools for Oracle CRM on Demand
	CRM Manifesto Continues to Evolve as Definitive Document about Customer Relationship Management
	ESilicon Chooses Oracle CRM on Demand for Efficiency, Knowledge
	Fair Trade USA Wins CRM Honor for Mission Management
	Really Simple Systems Wins Hosted CRM Award at the Software Satisfaction Awards
	MOSSExtra.com Announces CRM Knowledge Base Search
	Lagan Technologies Wins Australian CRM Contract
	StrongMail Webinar Features SAP CRM E-mail Marketing Strategies
	Customer Effective CRM User Conference Gets Excellent Response
	Data Reduction Systems Opts for Microsoft Dynamics CRM
	Solix's Third Customer Care Center Provides IVR and Other Integrated Services
	Schwab Advisor Services Picks Three Vendors for Customer Service Software
	Comcast Loses Some Customers but Gets Viewers to Upgrade Service
	Accenture to Offer Technological and Customer Support to Japanese Photo Service
	Marsh Joins Customer Service Team at Remote Internet Firm Arkessa
	T-Mobile USA Adds Customers During Third Quarter
	Time Warner Cable Profit Rises as Customer Base Declines
	How to Delight Customers with IVR? Anticipate Their Needs
	OpenSpan Helps M&I Bank Improve the User Experience and Customer Satisfaction
	Jaspersoft Surpasses 100 Cloud BI Customers
	Verizon Wireless Teaches Customers How to Prepare for Emergencies
	Telx Launches Enhanced Web-based Customer Portal
	Cox Communications Renews Billing and Customer Care Contract

	Speech Analytics - The Simple Definition

	Complimentary World-Class Contact Center Quality Assurance Guide

	Keeping Pace with the Consumer: What you need to deliver a next-generation customer experience

Is This What Social CRM 2.0 Looks Like?

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