What's Hot in CRM

1/30/2009

•	Ryla to Present Conference Session at INTERNET TELEPHONY Conference & EXPO East 2009
•	Interview with Mansour Salame, CEO, Contactual
•	Pre-Employment Screening Necessary for Proper Agent Adherence
•	What's in Store for Outsourcing in 2009?
•	CallFire Announces 1-hour Call Tracking Consultations
•	Recession Proof Your Call Center with Monet WFM On Demand
•	FTC Comes Down Hard on Do Not Call List Violators
•	New DMG Report Shows WFM Market Strong in 2008; Growth Expected in 2009
•	Canada's Registry Abused by Fraudsters
•	Loquendo, MicroAutomation Eye Speech Technology for Call Centers
•	NetSuite CRM Solutions Give Salesforce.com Customers Price Break
•	Promero Dials-Up Low Cost Hosted Predictive Dialer, Contact Center Software
•	Firms Missing Opportunities To Retain, Win Customers: CMO Report
•	Medical Information Call Centers Hamstrung by Wide Internet Use
•	Cisco and Inova Solutions Team to Broadcast Dynamic Content in Call Centers
•	Home Emergency Insurer Improves Call Center Productivity with Corizon
•	Australia and New Zealand Call Center, Mobility and UC Markets Get Interactive Intelligence Exec's Attention
•	Interview: New Executive at Interactive Intelligence Eyes UC, Call Center, Mobility Markets in Australia, New Zealand
•	SpeechCycle Unveils RPA OnDemand PaaS for Contact Centers
•	Air2Web Intros AirCARE SMS Customer Care Program

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