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What's Hot in CRM

Contactual's Virtual Call Center Solution Helps Financial Services Company Expand
SugarCRM, Zenoss Announce Service Provider Deal
Call Center Solution from Contactual Helps WebConverse Improve Client Relationships, Reduce Costs
Recap of Intervoice Industry Analyst Conference
Loquendo Embedded TTS Included in AvMap Geosat6
VoltDelta and Transera Team on Virtual Contact Center Solutions
SugarCRM Names IBM WebSphere sMash Project of the Month
Exit Interviews Can Help Lower Attrition for Call Centers
Contact Centers Benefit from Simulations During Pre-employment Screening
Apatar Phone Verify Tool Released for SugarCRM, Salesforce, Other Apps
Marketing Software Provider Infusionsoft Announces eMarketing Revolution Tour
Five9 Answers on Recent Collaboration with Skatepark Leader
Intelestream Intros Time Tracking Module for SugarCRM
Marketing Software Provider Changes Name From Infusion to Infusionsoft
Cabela's Expands Teradata System to Examine Customer Behavior and Improve Service
Contact Center Performance: The Secrets to Success
Qwest Hosted Contact Center Puts Cirro Energy Customers in Control
Australian Companies Suffering Poor Customer Service Delivery
Quality Still a Key Driver in BPO Selection
Zoho Releases CRM Edition for Enterprises
CRM Need 'Eliminated' by Kaleidico's SalesTwit, Kaleidicians Say
Call Center to Add 500-Seats in the Dominican Republic
Customer Care From The Caribbean: High Quality And Near-Shore
Transition to Selling and Service in Call Center Poses Challenges
Infor Performance Management Suite Enjoys Strong Adoption

You might be interested in this relevant, free White Paper.

Best Practices in Agent Retention: 7 Steps to Reduce Agent Turnover with Effective Performance Management
There is no single reason for high turnover in contact centers. Common reasons include; schedule poor relationships between agents and supervisors, incorrect hiring decisions, lack of career path, poor skills development, and the list goes on. Some of these are just a contact center fact of life. Contact centers can be stressful places to work, and many of the agents are a flight risks to start with. Moreover, the sheer volume of hiring all but guarantees that a large percentage of bad hires will slip through the cracks.

But for the agents who want to be there�and who you most want to keep�there is a new approach that has proven effective in increasing agent satisfaction and reducing attrition in service organizations in the highest volume industries.

Download this whitepaper to learn the latest best practices for reducing agent turnover.

The paper covers:

� Building trusted and productive relationships between supervisor and agents
� Creating incentive for agents to stay
� Helping your agent understand their part in impacting their companies success

You might also be interested in these relevant, free Webinars.

Customer Care Solutions: Are They Gaining Traction?
Unified Communications for the Contact Center


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