TMCnet E-News

What's Hot in CRM

Avaya's Huge Unified Communications Push
CRM's NetSuite Announces New Vertical Editions
CRM for Higher Ed from 422 Group Built on Microsoft Platform
How IVR Systems Save Money and Resources
CRM, BI Vendor SAS Acquires Teragram
How to Succeed with Customer Care Outsourcing
Non-Profit Organizations Turning to MPower for CRM
New Report From In-Stat Shows On-Demand Hosted Services Driving U.S. Managed Services Growth
CRM Is NOT 'One Size Fits All'
Convergys To Provide Customer Care To Cox Communications
CRM Improvements Discussed at Saudi Conference
Murder at the SMB: The CRM Autopsy Report
THE EXCHANGE Launches Call Center CRM Solution
Introducing WebAstra, a Full-Featured Hosted VoIP Call Center Solution Geared for the Small Business
Finding People Who 'Fit' Your Call Center: A Q&A with the DeGarmo Group
Network Solutions Recognized by J.D. Power for Excellent Call Center Service
Autonomy's Etalk Picked for BioLab Contact Center
Intervoice Releases Version 4 of its IP Contact Center Solution
Microsoft and Aspect Partner on UC Contact Center Solutions
Research Focuses on Asian Contact Center Industry
Genesys survey: Indian Consumers Demand Customer Service over New Media Channels

You might be interested in this relevant, free White Paper.

Best Practice Checklists for Contact Center and CRM Integration
Many companies today realize the return on investment achievable by integrating their contact center with their Customer Relationship Management (CRM) application. The benefits are both tangible such as faster handling through screen-pops and integrated user interface, to intangible such as more courteous customer interaction and first call resolution of issues.

You might also be interested in these relevant, free Webinars.

Deploying Speech Automation Using a Hosted Solution
CRM Integration Best Practices: Taking the Pain Out of the Call Center


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