TMCnet E-News

What's Hot in CRM

CallCopy's Cc: Survey Released, Lets Contact Centers Capture Voice
Call Center Outsourcing Firm American Customer Care to Add 70 Jobs at its Elmira, N.Y. Location
Go Daddy Selects NICE Perform for VoIP Contact Centers
Loquendo's Latest Release of ASR for Automotive
Call Center Furniture: Utilizing Space to Save Money and Improve Profit
Intervoice Positioned in the Leaders Quadrant for 2008
How to Ensure International Call Center Success Through Best Practices in Hiring, Training and Management
Upgrading Your IVR System
The Growing Need for Mobile Device Management
SugarBird, Former Asertiva Thunderbird, Released for SugarCRM
Broadlook Technologies Partners with InfusionCRM Offers Insight into CRM Marketing
Important Benefits of Invoice Factoring
NetSuite Partner B2B Gateway Releases Client Portal
Sennheiser Answers 10 Questions on ActiveGard
Marketing Software Provider Infusion Expands Expert Lineup for Upcoming User Conference
Alpine Access Goes Above And Beyond For National Guard And Reserve
Study Shows Banks Lacking in Customer Service Deliverables
Predictive Dialers: A Grid-based Approach
Datamonitor Studies CRM For Higher Education

You might be interested in this relevant, free White Paper.

IP Enabled Contact Centres
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It explores how Internet Protocol (IP) can be used to lower the cost of enhancing customer service via the contact centre. IP technology allows you to vastly improve the way your contact centres operate. Multisite contact centres provide the underlying technology that enables you to cost-effectively extend your contact centres to locations anywhere around the world � from regional satellite and branch offices to offshore outsourcers, hosted solutions, and at-home agents. This means you can deliver high-quality service and gain the competitive advantage to boot.

Avaya is uniquely positioned to assist your contact centre in implementing an IP-enabled architecture. This allows you to flatten multiple layers of routing logic and technologies into one simple, cost-effective layer, consolidate ACD (Automatic Call Distributor) functionality, and extend to any location that can be connected to an IP network.

To discover the full benefits of IP and help you decide if IP is right for your organisation, download our free white paper.

You might also be interested in these relevant, free Webinars.

Bottom of the Ninth-� Can Your Agents Keep Your Customers?
CRM Integration Best Practices: Taking the Pain Out of the Call Center


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