2010 IP Contact Center Technology Pioneer Awards

TMCnet News  |  July 01, 2010

Customer Interaction Solutions realizes that technology is the key to success of every contact center, and we have been editorially detailing the evolution of contact center and CRM technologies for our readers for nearly the past 30 years. We also realize that, with an ever-expanding range of new products and services and new categories of them in the contact center space, it can be challenging for our readers to keep up with the latest and greatest in these solutions.

This is why we research and present the IP Contact Center Technology Pioneer Awards, so we can highlight for our readers many of the best players in this emergent technology that is saving contact centers globally time, effort and capital, while enabling increased quality and flexibility to permit them to deliver award-winning service, anytime, anywhere. Winners have been judiciously selected based on the IP contact center solutions or services that offered stand-out features, functions or capabilities which set them apart from others in the space.

The 2010 IP Contact Center Technology Pioneer Award winners are listed below. To all of the recipients, we offer our congratulations.

Autonomy- Autonomy (News - Alert) interaction Control Element (ICE)

CosmoCom - CosmoCall Universe - CosmoDashboard

Fonality - HUD Queues for Call Center Edition

HyperQuality - ClearMetrix

Ifbyphone - Call Distributor

inContact - inContact

LiveOps - LiveOps (News - Alert) On-Demand Contact Center Platform

Mitel - Mitel Contact Center Solutions

NICE Systems Ltd. - NICE SmartCenter for the VoIP Contact Center

Noble Systems Corporation - Noble SIPhony

OAISYS - Tracer

RingCube Technologies, Inc. - RingCube vDesk

Sangoma Technologies - NetBorder Call Analyzer 2.0

ShoreTel - ShoreTel (News - Alert) Enterprise Contact Center 5,1

Syntellect -Syntellect CIM

Toshiba America Information Systems, Telecommunication Systems Division - Toshiba (News - Alert) Strata Call Manager

USAN - Hosted Call Center Solutions

Varolii Corporation - Varolii Agent Connect

Varolii Corporation - Varolii Queue Management

Verint Witness Actionable Solutions -Impact 360 IP Recording

Verizon Business - Verizon (News - Alert) VoIP Inbound with Local Originations

Zeacom - Zeacom Communications Center

Edited by Stefania Viscusi