This article originally appeared in the Jan. 2012 issue of Customer Interaction Solutions

Customer Interaction Solutions magazine and its parent company, TMC, are proud to announce the winners of the CIS Product of the Year Awards.

The below list includes the winning companies and products selected by a panel of judges led by Erik Linask (News - Alert), TMC’s group editorial director.

Company                     Product

ac2 Solutions Inc. (www.ac2solutions.com)

Advanced Workforce Optimization Portal

Allegiance Inc.(www.allegiance.com)

Engage Platform

Alorica (www.alorica.com)

Alorica Analytics

&

Helix by Alorica

Altitude Software (www.altitude.com)

Altitude Unified Customer Interaction Suite

AMC Technology LLC (www.amctechnology.com)

AMC Multi-Channel Integration Suite

Angel (www.angel.com)

Angel Virtual Call Center on Force.com

Assistly (www.assistly.com)

Assistly

Cicero Inc. (www.ciceroinc.com)

Cicero XM Enterprise

Clear C2 Inc. (www.c2crm.com)

C2CRM

Confirmit (www.confirmit.com)

Confirmit Horizons Version 16 and Feature Pack

ContactPoint LLC (www.contactpoint.com)

LogMyCalls

Coveo (News - Alert) (www.coveo.com)

Coveo Insight Solutions for Customer Service

Cross Country Automotive Services (www.crosscountry-auto.com)

Roadside Connect

Cyara Solutions (www.cyarasolutions.com)

Cyara Outbound

Enghouse Interactive (www.enghouseinteractive.com)

Enghouse Interactive – Syntellect CIM (Customer Interaction Management) 8.0

&

CallRex Quality Management Suite

&

Intuition Enterprise

&

CosmoCall Universe 6.0

Enkata (www.enkata.com)

Customer Journey Cloud Suite

ePath Learning Inc. (www.epathlearning.com)

ePath Learning ASAP

ethosIQ LLC. (www.ethosiq.com)

Customer Engagement Platform

Evolve IP (www.evolveip.net/)

The Evolved Call Center Queue Management Dashboard

Evolv-on-Demand (www.evolvondemand.com)

Evolv Foresight

GlobalEnglish Corp. (www.globalenglish.com)

GlobalEnglish Suite

Hold-Free Networks (www.holdfree.com)

Hold-Free

inContact (www.incontact.com)

Plugin Agent

Jacada Inc. (www.jacada.com)

Jacada WorkSpace Agent Desktop

KANA (www.kana.com)

SEM Experience Analytics

KnoahSoft (www.knoahsoft.com)

Harmony

Leads360 (www.leads360.com)

Dial-IQ

Lionbridge (www.lionbridge.com)

GeoFluent Chat

LiveOps (http://liveops.com)

LiveOps Multichannel with Intelligent Routing

LivePerson (www.liveperson.com)

LivePerson Open Chat

LiveVox Inc. (www.livevox.com)

Cloud Contact Center

Magnetic North (www.magneticnorth.com)

Optimise OnDemand v.4.5

Marketo (News - Alert) (www.marketo.com)

Spark by Marketo

Maximizer Software (www.maximizer.com)

Maximizer CRM 12

Mediatel Data SRL (www.dialogic.ro)

MediaCallCenter

Mitel Networks (www.mitel.com)

Mitel Contact Center Version 6.0

Moxie Software (www.moxiesoft.com)

Spaces by Moxie

NCO Group (www.ncogroup.com)

Why Customers Call

NICE (www.nice.com)

NICE Customer Experience Business Solution  & NICE Back Office Suite

Noble Systems Corp. (www.noblesystems.com)

Noble Cloud EC

OAISYS (www.oaisys.com)

Tracer

Open Wave (www.open-wave.com)

ShiftTrack Mobile

Pegasystems (www.pega.com)

Customer Process Manager (CPM)

prairieFyre Software Inc. (www.prairiefyre.com)

prairieFyre Contact Center for Microsoft Lync

Radish Systems LLC (www.radishsystems.com)

ChoiceView

Sage (www.sagecrm.com)

Sage CRM v7.1

Sennheiser Communications (www.sennheiserusa.com)

DW Pro1

Siemens Enterprise Communications (www.siemens-enterprise.com/us/)

OpenScape Cloud Contact Center

&

OpenScape Contact Center Customer Collaboration Solutions

Smart Action Co. (www.smartaction.com)

Smart Call Agents

Star2Star Communications (www.star2star.com)

StarCenter 1.4

SugarCRM (News - Alert) (www.sugarcrm.com)

Sugar Ultimate

TeleFinity (www.tele-finity.com)

Infinity

Telerx (www.telerx.com)

PulseCheX

TelStar Hosted Services Inc. (www.telstarhosted.com)

TelStar Hosted powered by Vocalcom

TelStrat (www.telstrat.com)

Engage Quality

The Plum Group (www.plumvoice.com)

Floodlight

Tigerpaw Software (www.tigerpawsoftware.com)

Tigerpaw Software v11R2

TOA Technologies (http://toatech.com/)

ETAdirect

USAN (News - Alert) (www.usan.com)

USAN IVR

Varolii (www.varolii.com)

Varolii Healthcare Enrollment

Verint Systems (www.verint.com)

Verint Enterprise Workforce Management

Vivisimo (www.vivisimo.com)

Customer eXperience Optimization (CXO)

VXI Global Solutions Inc. (www.vxi.com)

Vision Suite