Awards & Recognition

TMC, Customer Interaction Solutions Magazine Congratulate CIS Product of the Year Award Winners

TMCnet News  |  January 01, 2012

This article originally appeared in the Jan. 2012 issue of Customer Interaction Solutions

Customer Interaction Solutions magazine and its parent company, TMC, are proud to announce the winners of the CIS Product of the Year Awards.

The below list includes the winning companies and products selected by a panel of judges led by Erik Linask (News - Alert), TMC’s group editorial director.

Company                     Product

ac2 Solutions Inc. (

Advanced Workforce Optimization Portal

Allegiance Inc.(

Engage Platform

Alorica (

Alorica Analytics


Helix by Alorica

Altitude Software (

Altitude Unified Customer Interaction Suite

AMC Technology LLC (

AMC Multi-Channel Integration Suite

Angel (

Angel Virtual Call Center on

Assistly (


Cicero Inc. (

Cicero XM Enterprise

Clear C2 Inc. (


Confirmit (

Confirmit Horizons Version 16 and Feature Pack

ContactPoint LLC (


Coveo (News - Alert) (

Coveo Insight Solutions for Customer Service

Cross Country Automotive Services (

Roadside Connect

Cyara Solutions (

Cyara Outbound

Enghouse Interactive (

Enghouse Interactive – Syntellect CIM (Customer Interaction Management) 8.0


CallRex Quality Management Suite


Intuition Enterprise


CosmoCall Universe 6.0

Enkata (

Customer Journey Cloud Suite

ePath Learning Inc. (

ePath Learning ASAP

ethosIQ LLC. (

Customer Engagement Platform

Evolve IP (

The Evolved Call Center Queue Management Dashboard

Evolv-on-Demand (

Evolv Foresight

GlobalEnglish Corp. (

GlobalEnglish Suite

Hold-Free Networks (


inContact (

Plugin Agent

Jacada Inc. (

Jacada WorkSpace Agent Desktop


SEM Experience Analytics

KnoahSoft (


Leads360 (


Lionbridge (

GeoFluent Chat

LiveOps (

LiveOps Multichannel with Intelligent Routing

LivePerson (

LivePerson Open Chat

LiveVox Inc. (

Cloud Contact Center

Magnetic North (

Optimise OnDemand v.4.5

Marketo (News - Alert) (

Spark by Marketo

Maximizer Software (

Maximizer CRM 12

Mediatel Data SRL (


Mitel Networks (

Mitel Contact Center Version 6.0

Moxie Software (

Spaces by Moxie

NCO Group (

Why Customers Call


NICE Customer Experience Business Solution  & NICE Back Office Suite

Noble Systems Corp. (

Noble Cloud EC



Open Wave (

ShiftTrack Mobile

Pegasystems (

Customer Process Manager (CPM)

prairieFyre Software Inc. (

prairieFyre Contact Center for Microsoft Lync

Radish Systems LLC (


Sage (

Sage CRM v7.1

Sennheiser Communications (

DW Pro1

Siemens Enterprise Communications (

OpenScape Cloud Contact Center


OpenScape Contact Center Customer Collaboration Solutions

Smart Action Co. (

Smart Call Agents

Star2Star Communications (

StarCenter 1.4

SugarCRM (News - Alert) (

Sugar Ultimate

TeleFinity (


Telerx (


TelStar Hosted Services Inc. (

TelStar Hosted powered by Vocalcom

TelStrat (

Engage Quality

The Plum Group (


Tigerpaw Software (

Tigerpaw Software v11R2

TOA Technologies (


USAN (News - Alert) (


Varolii (

Varolii Healthcare Enrollment

Verint Systems (

Verint Enterprise Workforce Management

Vivisimo (

Customer eXperience Optimization (CXO)

VXI Global Solutions Inc. (

Vision Suite

Edited by Stefania Viscusi