Awards & Recognition

2011 IP Contact Center Technology Pioneer Awards

By Brendan B. Read, Senior Contributing Editor  |  July 01, 2011

This article originally appeared in the July 2011 issue of Customer Interaction Solutions

Customer Interaction Solutions realizes that technology is the key to success of every contact center, and we have been editorially detailing the evolution of contact center and CRM technologies for our readers for the past 30 years. We also realize that, with an ever-expanding range of new products and services in the contact center space and new categories of them, it can be challenging for our readers to keep up with the latest and greatest in these solutions.

This is why we research and present the IP Contact Center Technology Pioneer Awards, so we can highlight for our readers many of the best players in this emergent technology that is saving contact centers globally time, effort and capital, while enabling increased quality and flexibility to permit them to deliver award-winning service, anytime, anywhere. Winners have been judiciously selected based on the IP contact center solutions or services that offered stand-out features, functions or capabilities which set them apart from others in the space.

The 2011 IP Contact Center Technology Pioneer Award winners are listed below. To all of the recipients, we offer our congratulations.

Company                                             Product

Broadview Networks (News - Alert)                          OfficeSuite ACD

Calabrio (News - Alert)                                               Calabrio ONE

Contactual                                           OnDemand Contact Center

Contact Services                                 CallScoreLive

CosmoCom                                         CosmoDialer

FrontRange Solutions (News - Alert)                         FrontRange Customer Service Management

HyperQuality (News - Alert)                                      ClearMetrix 2.0

IntelliResponse Systems                     The IntelliResponse Answer Suite

Interactive Intelligence                       Customer Interaction Center (CIC), version 4.0

Noble Systems (News - Alert) Corporation                Noble Enterprise Hosted

TelStar Hosted Services                      TelStar Hosted Services Hosted Call Center

Zultys                                                  Zultys Contact Center Solution

Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.

Edited by Stefania Viscusi