This article originally appeared in the January 2011 issue of Customer Interaction Solutions Magazine.
In the first issue of each new year, Customer Interaction Solutions dedicates a section to the suppliers that have shown a dedication to delivering products and solutions that enable businesses, governments, institutions and charities/nonprofits to become more attentive to their customers and users: and to provide higher levels of customer service than ever before.
This year’s CIS Product of the Year winners are no exception. They represent an ever increasing range of products that help their purchasers and users deliver an enhanced customer experience. Representing the best in the industry, these firms have demonstrated a devotion to excellence and the further advancement of the call/contact center and CRM industries through their innovative products and services. The editorial staff of Customer Interaction Solutions selected companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence.
“Customer Interaction Solutions has recognized the most ground-breaking products for 13 years through this prestigious award honoring the most deserving companies,” said Rich Tehrani, CEO, TMC. “We are proud to honor the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2010. These companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them.”
Here are the 2010 CIS Product of the Year winners:
ac2 Solutions
Advanced Workforce Optimization Portal
Alloy Software
Alloy Navigator 6
Alorica, Inc.
Alorica Analytics
Helix by Alorica
Angel
Angel 4
APEX Voice Communications
APEX First Touch Self-Service Optimizer
Aplicor
Aplicor Cloud Suite 7
Autonomy
Autonomy Explore
Bomgar
Bomgar Appliance
cc: Discover
Cicero
Cicero XM Discovery
Clear C2
C2CRM
Confirmit
Confirmit Horizons
Contactual
Contactual Multichannel Connect for Salesforce CRM
Coveo
Coveo Customer Information Access Solutions
Cross Country Automotive Services
Advanced Location Spotting
Cyara Solutions
Cyara Platform v3.7
CyberTech International
CyberTech Recording Solutions
eGain Communications
eGain Social Experience Suite
Enkata
Enkata 8.0 – Analytics Driven Performance Management
ePath Learning
ePath Learning ASAP
Epicor Software
Epicor Express
Five9 Virtual Call Center Release 8
FrontRange Solutions
FrontRange Customer Service Management
FurstPerson
CC Audition Sales
CC Audition Talk & Note
GMT Corporation
GMT OptimizationLink
Headsets.com
OfficeRunner from Sennheiser
inContact
inContact
IntelliResponse Systems
The IntelliResponse 'Answer Suite'
Interactive Intelligence
CaaS Contact Center
Interactive Softworks
Metaphor
VoiceNet
InVision Software
InVision Enterprise WFM
KANA Software
KANA SEM
Knoa Software
Knoa Virtual/Cloud Experience Manager
KnoahSoft
Harmony
LiveOps
LiveOps Contact Center Cloud
LivePerson
LivePerson Live Chat for Enterprise
LiveVox
LiveVox
Magnetic North Software
Maximise Predictive Dialer
Maximizer Software
Maximizer CRM 11
Medallia
Medallia Contact Center Experience
Monet Software
Monet WFM Live
Moxie Software
Moxie Knowledgebase
NCO Group
eSecure Credit Card Process
NEC Corporation of America
UC for Business Contact Center
UC for Enterprise (UCE) Agent
NetSuite
NetSuite CRM+
NICE Systems
NICE SmartCenter
Noble Systems Corporation
Noble Harmony
Nuance Communications (News - Alert)
Nuance On Demand Hosting Solutions
OAISYS
Tracer
OpenSpan
Release 4.5
Parature
Parature Customer Service
- Customer Process Manager
Plum Voice
QuickFuse by Plum Voice
PlusOne Communications
Nautilus
prairieFyre Software
prairieFyre Contact Center for Microsoft Lync
Presence Technology
Presence All-In-One Suite
Richardson
Sales Call Planner
RingCube Technologies
RingCube vDesk
Sage North America
Sage ACT! 2011
salesforce.com
Sales Cloud 2
Service Cloud 2
SAS
SAS Marketing Optimization
SATMAP
SATMAP
Sennheiser
DW Office
Siemens Enterprise Communications
OpenScape Contact Center V8
OpenScape Fusion Social Media Integration - Contact Center
SpeechCycle
RPA Express
Sugar 6
Sykes Enterprises
Online Support Communities
Teleperformance
Teleperformance Observer
Telerx
Social InteraXions
TelStrat
Engage Unity
The Knowland Group
Target Net
Tigerpaw Software
Tigerpaw
TOA Technologies
ETAdirect 4.0
Toshiba America Information Systems, Telecommunication Systems Division
Toshiba Strata Call Manager
Transera Communications
Transera Scorecard Routing
UTOPY
UTOPY SpeechMiner
VanillaSoft
VanillaSoft (SaaS offering)
Varolii
Varolii Smart Solutions
Verint Witness Actionable Solutions
Impact 360 Workforce Optimization
Vivisimo
Velocity
VPI
VPI QUALITY PRO
VXi
VXi X200 USB Adapter
VXi V100 Wireless Headset System
VXI Global Solutions
Vision Suite
Webley Webley MD RemindersEdited by Stefania Viscusi
