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Sangoma CEO Comments On Recent Ransomware Attack

December 30, 2020

By Luke Bellos - Editor, Virtual PBX

After recent reports of a possible network breach, the Canada-based provider of cloud communications Sangoma Technologies Corporation released new details about the ongoing investigation of a ransomware attack announced on December 24. While an investigation into this matter is still taking place, representatives were able to confirm hackers stole and encrypted a wide range of confidential company data, such as financial information, corporate development and M&A efforts, private employee data, as well as customer information and ordering history. The hackers then attempted to extort payment from Sangoma, threatening to publicly release the recently obtained data.


“On behalf of the entire management team and board at Sangoma, I sincerely apologize to our customers, employees, partners and all other stakeholders for the stress and inconvenience caused by this cyber attack. This has admittedly been a challenging time for our Company. We’ve built a strong and trusted reputation with the investor community and while this incident is certainly embarrassing, I’m committed to maintaining full transparency in our reporting of it, and I fully expect to emerge from it stronger than ever,” said Bill Wignall, President and CEO of Sangoma.

At this point in the investigation, the company believes the attack should not prevent Sangoma products and services from being used in any way. However, representatives are still urging customers to change their password protections as more information becomes known. The company has taken new cybersecurity precautions and enlisted the help of government officials to understand the latest attack, as well as prevent future security breaches.

“We have been working around the clock throughout every day of this holiday period and will continue to do exactly that. At the same time, I want to be completely clear that this incident has had no impact on our corporate strategy or execution. We continue to maintain normal operations, and we remain as focused as ever on building our CaaS cloud-based solutions, winning new subscribers, supporting our valued customers, delivering sustainable growth for our shareholders, generating profitability and cash flow, and executing on the exciting opportunities that exist in our acquisition pipeline.”

The Sangoma data breach is part of a recent pattern of attacks using Conti ransomware, a type of malware that has been used to infiltrate networks through a variety of means. The United States government recently issued a warning about this type of software, advising network security experts to keep a close watch for suspicious activity.




Edited by Maurice Nagle


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