NextOS Introduces Next Era in Business Communications

It was long before the pandemic that enterprise communications possessed glaring problems. A number of disparate tools offering disjointed experiences and leading to disappointing results is far too common a narrative.

“There’s no argument that many of the point solutions serve a great purpose, but the world has changed and businesses need to deliver seamless experiences,” Nextiva CEO Tomas Gorny explained in a recent article.  That’s exactly what Nextiva has done.

Nextiva NextOS is a watershed moment for the cloud communications provider, maturing into a true platform company and introducing a new era in business communications.

Gorny stated, “Businesses need applications that simply work together out of the box, and equip them with automation to reduce mundane tasks. All the while, giving them the customer intelligence that we as humans would not be able to gather in the amount of time we need to serve our prospects and customers.”

The new NextOS release delivers voice, email, chat, and SMS, while capturing and analyzing all interaction data. Because Nextiva tracks data from each interaction there is no guessing about customer impact, in addition, real time insight to team members enables more context-rich and productive customer conversations.

The platform promises to track customer sentiment and experience, delivering real-time feedback.  Say the right thing at the right time by automating data-driven personalized massages to customers as they traverse the funnel.  NextOS can streamline the sales pipeline, proactively resolve issues and manage services cases.

There is no room for negative interactions, “The bar for customer experiences has been raised for good. The genie is out of the bottle and there is no putting it back,” Gorny noted.   

Delivering on these expectations is no small feat, but separating Nextiva from the pack is its unique claim as the only company unifying business and internal communications in one platform, creating seamless experiences.

From implementation to management, Nextiva provides an easy customer experience, and as part of the new unveil is introducing self sign-up and self configuration for the first time in its history. Serving as a foundation for all of Nextiva’s tools, NextOS offers Nextiva the ability to rapidly innovate and improve upon existing tools and platform.

I have to tip my cap to Nextiva. The true unified communications experience might as well be the holy grail, and over years of development and pushing possibility, lived up to its bold CEO’s talk to walk the walk into the digital era while still remaining human.

Edited by Maurice Nagle