Virtual PBX Featured Article

NYC DOITT Turns to Twilio for Contact Tracing Program

May 22, 2020

By Maurice Nagle - Web Editor

Cloud adoption came as no surprise with the quarantine. Businesses had no choice but to rapidly galvanize operations to support the WFH reality. And now, as the world begins to reopen, the cloud is assisting in the return to normalcy.


The New York City Department of Information Technology and Telecommunications (DOITT) announced the selection of Twilio for SMS and Voice as part of its COVID-19 tracing program.

The DoITT will leverage the Twilio Flex platform to provide remote contact tracers with a tool to interview patients, notify contacts and send symptom survey reminder. The multichannel solution offers automation capabilities and integration with public health data systems.

"Throughout this pandemic, the ability for businesses and government agencies to quickly spin up and iterate ways to engage customers and constituents has never been more important," said Twilio COO George Hu. "New York City's contact tracing solution makes it possible for the city to connect with and support residents with COVID-19 and keep their known contacts safe and informed."

New York State has been aggressive in its efforts to combat COVID-19, Governor Cuomo huddled with top tech firms to create a SWAT Team back in March. Twilio is building on its cloud communications roots during the pandemic working to enable telehealth solutions.

Are your communications in the cloud, yet?




Edited by Maurice Nagle


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