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Mitel Partners with Google Cloud to Help Users Weather Work-from-Home Demands

April 23, 2020

By Tracey E. Schelmetic - Virtual PBX Contributor

The COVID-19 crisis has turned millions of global workers into remote home-based workers, and this fact is presenting technology challenges in the U.S. and abroad. Once considered a perk that only a small percentage of workers were able to engage in, home-based working is now an absolute necessity for many companies that hope the keep their doors open and their business operating. The result has been a sharp learning curve as companies test the limits of their remote-working technology. To help fill the void, global technology companies have been stepping in to make their work from home solutions easier to implement and more affordable.

Canadian telecommunications provider Mitel supports 70 million users each day, and the company says it has seen a sharp rise in demand for its services from organizations looking to maintain operational continuity, respond to questions and concerns from customers, patients or students, and stay connected as humans. The company has announced that it’s working with Google Cloud to enable customers to adapt to remote working with secure, reliable and scalable solutions that allow users to communicate and collaborate from anywhere.

In recent weeks, Mitel says it has assisted critical frontline healthcare facilities, statewide government agencies, schools and universities, and even major professional sports organizations in making the shift to the “new normal.” Most notably:

  • A large hospital in Cuneo, Italy, was able to deploy hundreds of DECT phones under 24 hours with the help of Mitel.
  • Soon after one of the first U.S. states issued an emergency declaration related to COVID-19, Mitel rapidly equipped its health department contact center agents and staff with work-from-home capabilities, enabling the department to respond to increased inquiries and keep citizens safe.
  • When the governor of Michigan made the state-wide decision to close schools, Zeeland Public Schools reached out to Mitel to set up softphone access for staff to work from home. The connectivity also allowed the district to coordinate meals for students as part of a special program.

To help companies and organizations make the transition to affordable remote work technology, Mitel has announced multiple special offers that provide financial relief for businesses while making it easy for them to set up successful work-from-home programs. This includes a six-month trial period of MiTeam Meetings, Mitel’s business-class virtual meeting and workspace; free MiCloud Connect Services (built on Google Cloud) until 2021; and 50 percent off all Self-Paced Training courses. 

Edited by Maurice Nagle



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