Dutch Insurance Provider Puts Contact Center in Cloud

The customer experience must come first.  Communicating and engaging with customers is key, and this starts with the selection of the right cloud communications solution capable of enhancing these interactions and driving long term loyalty.

VvAA Groep B.V. announced the selection of the NewVoiceMedia contact centre solution. The Dutch member organization and insurance provider is seeking to deliver an exceptional experience for members and customers alike.  

Freek Roelofs, member of the Executive Board at VvAA Groep B.V, comments, “Implementing the new contact centre technology across our business will enable our advisors to improve the quality of each call they have, and also boost our service in terms of our processes. This is an investment in our relationship with our members and customers and we look forward to making this transformation”.

The NewVoiceMedia solution stood out from the pack with its functionality and Salesforce integration. Now advisors can access the system from a smartphone offering remote productivity, and the platform provides real time visibility into operations as well as easily accessible call recordings  and customizable reporting.

Paul Turner, VP Benelux and Nordics at Vonage, adds, “We are pleased to have been chosen as an important partner of VvAA Groep B.V and look forward to seeing the company transform its member and customer experience, together with its business efficiencies. Salesforce integration is central to Vonage’s contact centre solution, enabling businesses like VvAA Groep to create customer experiences that help them serve better and sell more. Our solution integrates effectively, for better access to rich customer data, from which agents can make personal connections through every channel”.

The cloud is the medium of the digital age, offering a new work of networking, communications, customer service and more.

Is your contact center in the cloud, yet?

Edited by Maurice Nagle