Virtual PBX Featured Article

NRF Serves as Stage for Nextiva CCaaS Release

January 16, 2019

By Maurice Nagle - Web Editor

The contact center environment is certainly not “easy like Sunday morning,” but it can be made easier by the proper tools. As innovation continues iterations of ingenuity, the contact center gains robust, comprehensive cloud contact center solutions capable of delivering on omnichannel expectations of the modern, digital customer.

Nextiva announced its newest CCaaS solution this week at NRF.  The cloud communications provider promises transformative change.

Nextiva is answering the demands of greater scalability and agility, while providing support across chat, email and voice via single interface. The release features speech enabled IVR with advanced speech tech like automatic speech recognition, natural language integration in addition to user verification leveraging voice biometrics.

The newly released CCaaS solution also provides workforce optimization that paints a data-driven picture in order to enhance customer service – from quality management and workforce management, to WFO analytics.

“Nextiva Contact Center is a feature-rich solution that offers robust CCaaS functionality to businesses across the board,” said Charles Ingram, Nextiva chief product officer. “We’ve seen an overwhelmingly positive response to this new product, and we’re excited to see it benefit businesses in the retail space and many other industries.”

Alleviating the headache of working with a number of different vendors, Nextiva is delivering the midmarket and enterprise as solution that will streamline operations. What’s in your contact center?

Edited by Maurice Nagle


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