Red Box Introduces Conversa, RingCentral Integration

Call recording is a core component of compliance. And as more organizations migrate to the cloud, innovation and integration are introducing a new generation of compliant, cloud-powered, ecosystem-driven communications solutions.

Red Box announced a new integration partnership with RingCentral, offering access to RingCentral voice and video recordings via the recently unveiled Conversa by Red Box open, enterprise voice platform.

The duo opens the door to a marketplace of AI voice technologies, which can ensure compliance, assist in crafting business strategy and drive positive outcomes.

"As dispersed workforces are now the norm, the adoption of UCaaS solutions has undoubtedly been accelerated within regulated industries," said Richard Stevenson, CEO of Red Box. "As a next-gen capture platform, Conversa is ideally placed to provide resilient compliance recording capabilities as well as enabling joint Red Box and RingCentral customers to capitalize on the data captured by leveraging cutting-edge AI tools to drive strategic business outcomes."

For RingCentral, recent months have shown an augmented market presence; minting a master agent agreement in Australia, pairing with Alcatel Lucent Enterprise and making its channel presence felt – just to name a few newsworthy items.

Moving forward, the modern workforce will continue to rely on the cloud, as transformation will remain a constant.

Are your communications in the cloud, yet?

Edited by Maurice Nagle