Call Center QA Community
  • Home
  • Resources   
    • Videos
    • Podcasts
    • Whitepapers
    • Learn More About Call Center QA
    • Featured Articles
    • Latest News
  • Contact Us
  • RSS Feeds
  • Home
  • Featured Articles
  • Latest News
  • Resources   
    • E-Book: The Benefits of Call Center QA Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Call Center QA
  • Contact Us
  • RSS Feeds

Call Center QA Featured Article

June 16, 2010

New Apps Available in Social Media Monitoring


By , Call Center Management Managing Editor

Online privacy protection is increasingly a pressing issue for anyone with an identity on the Internet. Every new and trendy application makes the whole world more accessible to the fingertips and face of each person with Internet access…even if that person hasn't hit the double digits yet.

Parents, it would seem, have more to worry about since they must protect their own identities as well as those of their children. Cultural developments like cyber-bullying and online sexual harassment have required the social media monitoring industry to step forward and stake its claim in the world of online privacy protection.
Recently, the third-party social network firm, Schakra released an application for Facebook (News - Alert) that allows parents to become social media monitors, themselves. The application, GoGoStat Parental Guidance is designed so that parents can set ground rules and monitor their children's use of Facebook. Schakra plans to make other social media sites available to Parental Guidance while also releasing a premium paid version of the application later on this year.
Parental Guidance allows parents to set the standards for monitoring a child's activity on Facebook by setting alerts when unwanted solicitations occur, any photos of the child are uploaded, or if improper text is used. Parents can create the criteria for how the child is monitored and exchange a security code with the child so that only the parents have access to the monitoring system. They can manipulate the tool so that they are privy to private information revealed on Facebook such as home address, phone number, age, and the system includes a panic button that will issue a report for law enforcement officials should any related emergencies arise.
This social media monitoring system reflects the broader cultural notion that, now with social media sites like Facebook, children and teenagers can be in danger without leaving their homes. As Parental Guidance is the first social media monitoring application for Facebook with more sites following this year, the app is also able to, "find the balance between a teen's privacy and its safety," according to Lori Getz, founder of Cyber Education Consultants.
With applications like Parental Guidance constantly being developed for the newest-of-the-new Internet fads, companies that develop social media monitoring software, such as BPA Quality, are constantly updating their tools and technologies to adjust to the ever-generating challenges presented to those who monitor the wired (and wireless) waves.
 

Juliana Kenny is a TMCnet reporter and editor. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny

Share this Page
Tweet
Share


Call Center QA Home




Featured Videos

Video 1
Elevating Healthcare Customer Experience Balancing Innovation, Psychometrics, and the Human Touch
Video 2
Elevating CX Healthcare Webinar Series - Part 3 - CX Innovation
Video 3
The role of empathy in supporting patient vulnerability - shaping excellence in Healthcare CX
Video 5
Elevating Healthcare CX: Balance Innovation, Psychometrics & the Human Element



Why choose BPA services?

  •   Cost reduction
  •   Bridge the gap
  •   Enhanced customer experience
  •   Scalability
  •   Quality assurance
Click here to listen to our podcast episodes.  


Follow Us

QUICK LINKS

  • HOME
  • FEATURED ARTICLES
  • LATEST NEWS
  • CONTACT US

Call Center QA

Explore expert insights on call center quality assurance, training, monitoring, analytics, and tools to enhance customer service performance.

Powered By Technology Marketing Corp. © 2026 Copyright. Ph: (800)-243-6002 (203)-852-6800 | Contact TMC