Hosted Solutions Show Promise for Businesses in 2015

Hosted solutions and services are one of the biggest trends to ever hit business. They offer easier and more affordable access to even the most sophisticated programs and databases, creating new opportunities for companies across many industries and offering smaller organizations a chance to get the same tools as their larger competitors. Services like 3rd party remote call monitoring give companies a way to ensure quality in their call centers, as well as happy customers at the other end of the line.

In the coming year, it appears that hosted solutions are only going to increase in popularity. A recent Forrester Research (News - Alert) survey found that at the end of last year, only 15 percent of companies had moved most or all of their customer service and support to the cloud, but another 14 percent planned to add some cloud-based tools over the next two years.

In addition to evening the playing field for software accessibility to companies large and small, there are plenty of other reasons why hosted and cloud solutions are gaining momentum. For one, they can significantly reduce customer service costs. Rather than investing in onsite hardware and software, hosted solutions that assist in customer service, such as help desk technologies, give companies a way to provide customers with high quality service without breaking the bank.

In terms of survivability, hosted solutions are invaluable. Data from a company can be automatically backed up to a cloud server using a solution as a service (SaaS (News - Alert)). This means that no matter what happens in the office—whether it’s spilling coffee on your computer or a catastrophe in the building—the information generated by a company will all be housed safely offsite and can be accessed from anywhere. This, in turn, lends itself well to companies looking to support remote or frequently mobile workers.

What’s more, cloud-based services ensure that there is room to grow without the cost. Services can be scaled according to need, and are easily changed at any time. Regardless of the changes in service rate, these solutions are still typically much cheaper than onsite expansions. The year 2015 may be a big one for businesses looking to get ahead with hosted solutions. 

Edited by Maurice Nagle

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