3rd Party Remote Call Monitoring Feature

Webroot, an Internet threat protection provider, today announced new integrations with ConnectWise’s (News - Alert) professional services automation (PSA) software and LabTech Software's remote monitoring and management (RMM) platform.

Webroot's BrightCloud security intelligence platform and SecureAnywhere products provide real-time Internet threat detection for businesses, consumers and enterprises. 

The expanded LabTech integration enables Webroot's MSP network to deliver endpoint security services more easily and efficiently, according to the company.

Webroot's new integration within ConnectWise's PSA software is designed to allow managed service providers (MSPs) "to streamline the creation, routing and reporting of tickets. This cannel partnership enables LabTech partners of any size to integrate with Webroot, and the deployment is seamless, regardless of server requirements. Alerts generated from the Global Site Manager, and processed through ConnectWise's Email Connector Module, will be quickly routed to the correct company or support group at any sign of infection or install error.

The LabTech Control Center enables administrators to monitor protection statuses, threat counts, check-in times and program versions for the latest data.

The expanded Webroot and LabTech integration supports the standard Webroot management console and the new SecureAnywhere Global Site Manager.

Jason Magee, LabTech vice president of worldwide channels and alliances said in a statement, “The latest release of Webroot's integration into the LabTech platform further demonstrates their commitment to the IT service provider community.”

Charlie Tomeo, vice president of managed service provider channel at Webroot  commented, "By expanding our integration within LabTech Software's RMM platform and ConnectWise's PSA solutions, Webroot is further enabling MSPs to more easily deliver cloud-based protection that is highly effective and easy to deploy and manage, making it an ideal solution to meet the unique needs of MSP partners."

Webroot has achieved 246 percent year-over-year channel segment growth, thanks to its MSP partners that are rapidly adopting Webroot SecureAnywhere Business – Endpoint Protection and Webroot SecureAnywhere Business – Mobile Protection to protect their clients.