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Call Center QA Featured Article

September 21, 2012

GlobalWise Reports a Rise in the Number of Installed eDocs


By , Call Center Management Contributor

GlobalWise Investments, Inc. and its ancillary, Intellinetics, Inc recently reported an increased number of installations of their eDocs platform. The eDocs platform, which was developed by GlobalWise in association with Sycle.net, has turned out to be very popular in audiology clinics.


Sycle.net is a major provider of ERP cloud-based software solutions in the hearing care industry. A paperless office offering, eDocs was developed by Sycle.net and GlobalWise. Sycle.net so users can classify vital patient files within the user-friendly Sycle.net interface in a simplified manner using eDocs.

The eDocs platform was primarily released as a beta version to 60 users. In one month after the actual launch, eDocs platform has been subscribed by 148 organizations. The customers have recommended eDocs due to the flawless incorporation of Intellivue software with the Sycle.net ERP audiology clinic software. eDocs also allows clients to easily scan, classify and explore for patient documents, especially across numerous offices.

In a statement, Ridge Sampson, president and CEO of Sycle.net said, "The addition of the Intellivue ECM software package to the rich Sycle.net ERP platform has been a tremendous success and one of the most successful 'add-on' releases in our history. There has been especially strong interest from multi-location clinics who in the past had difficulty sharing documents between locations. With the highly secure nature of the eDocs software, clients can access documents anywhere they have access to the internet, over a laptop, iPhone (News - Alert) or iPad, making everyone more efficient at meeting patient needs."

According to Mr. Sampson, the subsequent phase for eDocs is potentially immeasurable. The organization is also investigating ways for implementing eDocs in European markets.

William J. "BJ" Santiago, CEO of GlobalWise said, "I am extremely encouraged by the success of the integration and roll-out of the eDocs cloud-based offering with Sycle.net. Sycle.net dominates the audiology industry and services approximately 65% of the clinics nationwide, with over 5,800 audiology clinics and 18,000 users in place nationwide. The addition of Intellivue provides Sycle.net with a value-added/cloud-based service to sell to their clients in an easy and efficient manner. eDocs is a strong example of our Capture, Grow, and Harvest strategy in the market to drive rapid growth in our cloud subscriber user base."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

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