Call Center QA Featured Article
LabTech Offers 3rd Party Remote Call Monitoring and Management in On-Demand SaaS Solution
LabTech Software, a provider of a remote 3rd party remote call monitoring and management solution created with Managed Service Providers (MSPs) in mind, recently unveiled LabTech Cloud, a cloud-based Software-as-a-Service solution. In line with the debut of LabTech Cloud, the company will be introducing additional cloud computing technologies while will help partners significantly reduce operational costs while simultaneously raising profitability.
"The future of computing isn't a one-size-fits-all delivery model. By offering both SaaS (News 
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Due to the fact that LabTech Cloud is offered as a subscription service, administrators are no longer required to purchase additional costly hardware. In addition, installation and setup can be completed at a cost-effective price with room to grow in the future if needed.
Recently, TMCnet reported that LabTech Software, a provider of remote monitoring and management (RMM) solutions, seamlessly integrated its solution with Reflexion Networks' suite of e-mail services to provide a simple way to ensure the integrity and health of mission-critical hosted e-mail services.
This integration allows for the constant monitoring of the Reflexion Total Control (RTC) and Reflexion Archiving, Discovery and Recovery (RADAR) services' user interface, instantly sending an alert if service is interrupted.
These alerts help IT solutions providers better maintain and support these mission-critical applications for MSPs to ensure that they continue to meet their customers' demands, according to company officials.
“As a leader in remote monitoring and management, LabTech is an ideal solution to integrate with the Reflexion services in order to proactively monitor the health and performance of our range of hosted e-mail services,” David Hughes (News - Alert), president and CEO of Reflexion Networks added.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, happening now Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
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Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Rich Steeves
