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Call Center QA Featured Article

August 30, 2011

IBM Announces New Mobile Software to Accelerate Social Business Adoption


By , Call Center Management Contributor

IBM (News - Alert) has announced the launch of its new mobile software to assist organizations to adopt social networking using mobile devices.


Leveraging the new IBM Connections social networking software, customers can download software from all major app stores including Android (News - Alert), Apple, and BlackBerry. The new software will enable users to gain access to blogs, employee data, status updates, wikis, as well as share files, videos and photos.

With this new software, IBM will also assist IT administrators to simplify the management of corporate and personal data on employee devices.

Mobile computing creates new business opportunities ranging from performing diagnostic tests to taking parts inventory and finalizing parts distribution logistics to having instant access to business analytics, the company said.

“Cummins' workers have benefited from the use of IBM Lotus Notes Traveler and its functions have been well integrated into our model of how we work and help to increase the productivity of our workforce overall,” said Eric Christian, director, Global Architecture and Security, Cummins, a provider of diesel engines and other products, in a statement. “We look forward to expanding our use of IBM mobile collaboration applications to enhance the flexibility and on demand features that allow workers to work where they want to work.”

Recently, IBM set up a Services Innovation Lab (SIL) to accelerate the expansion of real-time analytics and software automation. The software major will use SIL expertise to extend its technology services offerings and its global services delivery capabilities.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.


Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by John Lahtinen

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