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May 6, 2004
 Critical Leadership Skills Effective Communication
By improving your teams
communication skills, you will improve your ability to take appropriate and
specific action on behalf of your business customers.
More...
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Concerto Software Receives Customer
Inter@ction Solutions Magazine's 'CRM Excellence' Award for 2004
Concerto Software, a proven provider of contact center
solutions, announced that Technology Marketing Corporation's (TMC) Customer
Inter@ction Solutions magazine has named EnsemblePro a recipient of a 2004
CRM Excellence Award. Customer Inter@ction Solutions has been a premier
publication in the CRM, call center and teleservices industries since 1982.
More...
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Agilent Technologies Deploys PeopleSoft
Enterprise HCM Sales Incentive Management
PeopleSoft Inc. (Nasdaq:PSFT) announced that Agilent
Technologies has deployed PeopleSoft Enterprise Sales Incentive Management
(SIM) to its global salesforce of more than 2,000 employees. A component of
PeopleSoft's industry-leading Human Capital Management (HCM) suite, SIM
provides organizations with real-time access to critical sales management
and compensation information, allowing them to better plan, design, and
communicate sales incentive programs.
More...
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ICT GROUP Acquires DPS Data Group;
Acquisition Expands Company's Business Process Outsourcing (BPO) Offering
ICT GROUP, INC. (NASDAQ:ICTG),
a global provider of outsourced customer care and business services
solutions, announced that it has acquired DPS Data Group, a niche-based
supplier of back-office data capture, document imaging, mail processing and
time-sensitive transaction printing services for the financial services and
healthcare industries.
More... _________________________________________________
Edify Provides Kodak With Advanced
Speech Recognition Application To Enhance Customer Facing Solution
Edify Corporation, a leading global supplier of voice and
speech solutions, and an S1 subsidiary, announced today that Eastman Kodak
Company (NYSE: EK) selected Edify's advanced speech recognition application,
enabling the company to streamline its call routing process and improve
customer satisfaction.
More...
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Aetna Selects Pega For Customer Process
Management Technology
Pegasystems Inc. (NASDAQ: PEGA)
announced that Aetna has selected its PegaHEALTHTM contact center solution
as part of a corporate-wide initiative to provide easy-to-use tools and
resources that enhance the value of the company's benefit offerings.
More...
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Click4Talk Introduces Groundbreaking
PC2Phone VoIP Service for Live Customer Contact
Click4Talk, a "click-for-talk"
technology provider, announced new Internet service technology to link
customers and company representatives using an innovative VoIP-based
PC2Phone service. Click4Talk enables companies to offer affordable, instant
connections with customers via embedded phone-links within Web sites,
e-mails, banners, search results, and Internet advertisements - all within
one click.
More...
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Sentori Announces Version 4.0 of Its
Billing and Customer Care System
Sentori, a leading provider of multi-service
billing and customer care solutions, announced the general availability of
Version 4.0 of the Sentori Billing and Customer Care system. Based on
benchmark testing conducted in Sun Microsystems' labs in McLean, Virginia,
Version 4.0 demonstrated that it can support mobile carriers with over five
million subscribers. Two of Sentori's customers, M-Tel in Nigeria and
Jernbaneverket in Norway, have already deployed Version 4.0.
More...
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Verizon Applauds
U.S. Patent Office Order to Reexamine Call-Center Technology Patents
The United States Patent and Trademark Office
today announced it would reexamine the validity of four patents owned by
Ronald A. Katz Technology Licensing, L.P. Information is available on the
U.S. Patent and Trademark Office Web site at http://www.uspto.gov/web/patents/patog/week18/OG/TOC.htm#ref6.
The patents relate to interactive technology used by call centers. Verizon
California and other Verizon entities are in litigation with Ronald A. Katz
Technology Licensing regarding the Katz patents, including three of the four
patents subject to reexamination. The following response should be
attributed to Adam T. Bernstein, Verizon assistant general counsel -
intellectual property.
More...
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UniPress Softwares
FootPrints for eService Solution Receives 2004 CRM Excellence Award from
Customer Inter@ction Solutions Magazine
UniPress Software, Inc., a leading provider of
web-based service desk automation software, today announced that FootPrints
for eService has received the 2004 CRM Excellence award from Customer
Inter@ction Solutions magazine. The award recognizes the years most
innovative products and services that significantly enhance the relationship
between businesses and their customers.
More...
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