Contact Center Solutions Featured Article

Relationship management provider Convergys, has announced it signed a new five-year contract with a multi-national automobile finance company to provide their Customer Management solutions.

 

The client, who serves millions of drivers, needed a customer service provider who could help not only improve their customer support offering but that could also help extend their brand and lower their costs.

 

As per the contract, which is valued at $50 million over the five-year term, Convergys will help the client to transform their customer service operations through improved customer support.

 

“As any business owner knows, satisfied customers are loyal customers. Our client is absolutely committed to differentiating and winning by providing unparalleled customer service” said Jim Boyce, president of Convergys, North America.

 

“Convergys is providing the solutions our clients need, and in the process, we’re enabling our clients to focus on their business while we take care of transforming their customer management operations and delivering customer satisfaction.”

 

The contract calls specifically for Convergys, who was chosen from among 10 other competitors, to "streamline customer service processes and initiate a continuous improvement program."

 

The client's customers will be served by Convergys agents in multiple locations.

 

Convergys also announced this week that it will expand its operations in the Philippines with the addition of 5 new contact centers in the country. The new integrated contact centers, which will provide both general support and advanced technical services, will bring the total number of sites in the country to 14.