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June 20, 2012

Webinar - TMC and 8x8 Present a Webinar on Cloud Contact Centers

For Immediate Release

TMC and 8x8 (News - Alert) Present a Webinar on Cloud Contact Centers

NORWALK, CT (June 20, 2012) - TMC, a global, integrated media company helping clients build communities in print, in person and online, and 8x8 announced today a complimentary Webinar, “Cloud Meets Contact Center: Going from Zero to Hero in 14 Days ”, live on Thursday, July 12, 2012 at 10:00 AM PDT | 1:00 PM EDT.

This complimentary Webinar will discuss and show you how a cloud contact center solution can be deployed in under 14 days, and yield a positive return-on-investment in as little as 2 or 3 months.Feeling trapped with your current call center? Or looking to deploy a brand new contact center from scratch? The cloud has changed how companies view their call centers and what they expect from them. Learn how SMBs as well as enterprise departments are using cloud contact centers to improve customer satisfaction, reduce costs and gain a competitive edge for their business.This Webinar will examine:

The benefits of the cloud contact center model
Proven strategies for deploying a cloud contact center in 14 days or less
What kind of ROI to expect from a cloud contact center
How to unite agents in multiple locations into one virtual call center

This Webinar is recommended for:

Internal or external service department managers
Owners of small and medium-sized businesses
Contact center system integrators and consultants

Speakers include:

Rob Townsend,Sr. Product Manager, 8x8 Virtual Contact Center, 8x8, Inc.

Josh Varela,Sales Engineer, 8x8 Inc.

Erik K. Linask, Group Editorial Director, TMCnet

Register now for “Cloud Meets Contact Center: Going from Zero to Hero in 14 Days ”, live on Thursday, July 12, 2012 at 10:00 AM PDT | 1:00 PM EDT.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.

TMCnet Webinars are archived and available On-Demand.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at [email protected].

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TMC

TMC, celebrating their 40^th Anniversary, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: Featuring collocated Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences,and more. Visit TMC Events for a complete listing and further information.