Webinars - Featured Articles

May 22, 2012

Webinar - TMC and Five9 Present a Webinar on Cloud Contact Centers

NORWALK, CT (May 22, 2012) -  Today, TMC, a global, integrated media company helping clients build communities in print, in person and online, and Five9 (News - Alert) announced a complimentary Webinar, “Economics of Cloud Contact Center,” live on Thursday, May 24, 2012 at 11:00 AM EDT / 8:00 AM PDT.

This complimentary Webinar will discuss how cloud computing has changed the economics of the contact center for companies of all sizes.

Contact Center leaders are constantly grappling an economic balance. They must provide exceptional service while at the same time minimizing labor costs, the most significant line item in any budget, and eliminate capital investments. Cloud computing solutions for the contact center have finally provided the necessary relief to managing the balance, succeeding in all goals.

 This Webinar will examine:

  • The reasons contact center leaders are adopting cloud computing solutions
  • How cloud computing helps to improve agent productivity, providing an improved ROI on labor expenses
  • The benefits of predictability in expenses, and how business performance is improved
  • How companies have leveraged their existing investments in infrastructure
  • What business improvements have your peers experienced, and how were they measured

This Webinar is recommended for:

  • Contact center executives looking to improve their overall business performance
  • Company leaders launching new business initiatives in the contact center
  • Executives tired of the limitations of their on-premise contact center infrastructure

Speakers include:
David Van Everen (News - Alert), vice president of Marketing, Five9
Thomas M. Rocca, president, SupportSeven & Eclipse in Action
Jack Sands, CEO, AAA Renewals
Stefania Viscusi, Editor TMCnet

Register now for “Economics of Cloud Contact Center,” live on Thursday, May 24, 2012 at 11:00 AM EDT / 8:00 AM PDT.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by e-mail at inquiry@tmcnet.com

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TMC

TMC, celebrating their 40th Anniversary, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: Featuring collocated Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Media Contact:

Jan Pierret
Marketing Manager
203-852-6800 x 228

Edited by Brooke Neuman