NORWALK, CT (April 16, 2012) - TMC, a global, integrated media company helping clients build communities in print, in person and online, and Alpine Access Consulting announced today a complimentary Webinar, “Work @Home vs. Brick & Mortar: How @Home is Transforming the Contact Center Industry“ live on Tuesday, April 17, 2012 at 12:00 PM EDT/9:00 AM PDT.

The state of the Contact Center Industry is constantly evolving. Traditional brick and mortar contact centers require extensive investments in real estate, facilities and on-premise equipment. In addition, talent recruitment is limited to a 30-mile radius around the call center facility. With the rise of the Internet came a Virtual alternative that is transforming the industry. The Virtual @Home Contact Center model is rapidly gaining market share due to its scalability, higher quality agents, reliability and greater overall value. 

This Webinar will examine:

• How the virtual @Home model allows for more efficient staffing
• Recruiting without boundaries provides a larger, more qualified talent pool
• The cost benefits of going virtual
• The business continuity and reliability advantages of a distributed workforce

This Webinar is recommended for:

• VP or Director of customer care, customer experience, contact center, BPO, CRM, global outsourcing
• VP or Director of operations
• Line-of-Business Owners
• CFO and those whose responsibilities include business efficiency
• Companies with large seasonal or unpredictable call volume fluctuations

Speakers include:

Jim Ball, Founder and Managing Partner, Alpine Access Consulting 
Peter Ryan, Analyst, Ovum (News - Alert) 
Stefania Viscusi, Assignment Desk Editor, TMCnet

Register now for “Work @Home vs. Brick & Mortar: How @Home is Transforming the Contact Center Industry“ live on Tuesday, April 17, 2012 at 12:00 PM EDT/9:00 AM PDT.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at [email protected]. 

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TMC
TMC, celebrating their 40^th Anniversary, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: Featuring collocated Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Media Contact
Jan Pierret
Marketing Manager
TMC 
203-852-6800 x 228
[email protected]