April 11, 2012
Webinar - Alpine Access Joins White House in Veteran Employment Initiative
By Tracey E. Schelmetic, TMCnet Contributor
Alpine Access, a virtual contact center services provider, has been invited to the White House. No, the White House isn't planning to outsource its contact center, but instead is planning to join forces with a number of companies – Alpine Access among them – to launch an initiative assisting U.S. veterans in finding jobs.
Alpine Access' president and CEO, Christopher M. Carrington, will join First Lady Michelle Obama and other business leaders at the White House today to celebrate the first anniversary of Joining Forces, an initiative established to support veterans and military families. The honor was extended to Mr. Carrington based on Alpine Access' commitment to employing thousands of veterans and their spouses, according to the company in a press release.
Approximately 45 percent of Alpine Access’ current workforce is affiliated with the Armed Forces, including many veterans and spouses of service men and women. As a member of the Military Spouse Employment Partnership, Alpine Access pledged last week to recruit, train and hire 3,000 more military-attached Americans over the next two years. This vow represents one of the single largest employment commitments to the Joining Forces cause, with all positions offering competitive pay, access to health benefits, paid time off and a 401(k) matching plan.
Alpine Access' work-at-home agents are also hired as employees, helping job seekers avoid unnecessary up-front costs and risks often associated with independent contractor models.
“We pioneered the virtual contact center model to give employees the freedom to enjoy a better work/life balance, while providing companies with access to the most qualified employees,” said Carrington. “Over our 14 year history, we consistently have found that many of our best, brightest and most committed professionals are those who have ties to the Armed Forces.”
To learn more about how the home agent model could work for your organization, attend a new Webinar, sponsored by TMC (News - Alert) and home-based call center outsourcing company Alpine Access, called “Work @Home vs. Brick & Mortar: How @Home is Transforming the Contact Center Industry.”
The event, which will take place April 17, will help participants understand how they can improve scalability, recruit higher quality agents and achieve greater overall value. Register here.
Edited by Braden Becker