TMC and Five9 Presents a Webinar on Cloud-Based Contact Center

NORWALK, CT (December 13, 2011) - TMC, a global, integrated media company helping clients build communities in print, in person and online, and Five9 (News - Alert) announced today a complimentary Webinar, “Why I Selected a Cloud-Based Contact Center”, live on Wednesday, December 14, 2011 at 1:00 PM EST/10:00 AM PST.This complimentary webinar, sponsored by Five9, will review the benefits of cloud-based contact centers and highlight the success customers have realized by moving to cloud based contact centers.

Adoption of cloud-based call center technology is growing, but many people are still learning and educating themselves about how cloud-based technology can provide improved agent productivity and increased agent flexibility.

For example, seasonal businesses, such as tax preparation, house, lawn and garden services, heating and air conditioning, are evaluating solutions right now to generate sales leads for spring. The flexibility of cloud-based call center solutions will allow them to have seasonal employees that work from their own home, minimizing costs. This flexibility enables seasonal businesses to scale their marketing head count in accordance with their needs.

During the webinar, case studies from three customers will be presented, from small business to large enterprise, who decided that Five9’s cloud-based contact center software was the right choice for them. Hear the details about what challenges their businesses faced, how they evaluated a technology solution, and the success they have experienced since selecting Five9.

Additionally the webinar will review: 

• The reasons contact center leaders are adopting cloud computing solutions
• The evaluation process your peers are designing for selecting the right solution
• How companies have leveraged their existing investments in infrastructure
• What business improvements have your peers experienced, and how were they measured

This Webinar is recommended for: 

• Contact center executives looking to improve their overall business performance
• Company leaders launching new business initiatives in the contact center
• Executives tired of the limitations of their on-premise contact center infrastructure

Speakers include:
Ken Osborn, Vice President of Marketing, Five9 
Chris DiMarco, Managing Editor, TMCnet

Register now for “Why I Selected a Cloud-Based Contact Center”, live on Wednesday, December 14, 2011 at 1:00 PM EST/10:00 AM PST.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense,” said Rich Tehrani, TMC (News - Alert) CEO. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About Five9:

Five9 is the leading global provider of cloud-based call center software for Sales, Marketing and Support. The award-winning Five9 Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that provides the best technology, improves agent productivity, and delivers business flexibility. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCenterSoftware

About TMCnet Webinars:

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at inquiry@tmcnet.com. 

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TMC:

TMC is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Media Contacts:

Ken Osborn
Five9, Inc.
pr@five9.com

Jan Pierret
Marketing Manager
TMC 
203-852-6800 x 228
jpierret@tmcnet.com