NORWALK, CT (November 14, 2011) - TMC, a global, integrated media company helping clients build communities in print, in person and online, and InContact announced today a Webinar event, “High Maintenance Customers: Strategies for Handling All Customer Types Profitably“, live on Tuesday, November 15, 2011 at 12:00 PM EST/11:00 AM PDT.

This complimentary Webinar, sponsored by InContact, will reveal real world strategies for real world problems in establishing profitable customer relationships. Let’s face it, not all customers are created equally. Some are wonderful, but others cost you more time and money than they make you. So, in a competitive world where customers are at a premium, how do you deliver great service to those that make you money and weed out those that don’t? This webinar will show you current customer trends and arm you with the ideas and strategies you need to handle customers of all kinds. It will also provide you with a step-by-step plan to elevate your contact center’s customer experience while weeding out those customers that are more trouble than they are worth. 

During this Webinar, attendees will learn:

• Why your customers experience with your company is critical to your success in the next five years
• How to deal with high-maintenance and unprofitable customers
• How to build and maintain loyal and key strategic customer relationships
• Customer strategies for today’s communication channels
• Smart self-service techniques that will keep everyone happy

This Webinar is recommended for:

• CIOs, VP’s, Directors and Customer Service Managers responsible for overseeing, managing and supporting mid-market and enterprise sized contact centers.

Speakers include:
Mariann McDonagh, chief marketing officer, InContact 
Mike Ryan, CEO, Spice CSM 
Chris DiMarco, Managing Editor, TMCnet

Register now for “High Maintenance Customers: Strategies for Handling All Customer Types Profitably“, live on Tuesday, November 15, 2011 at 12:00 PM EST/11:00 AM PDT.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, TMC (News - Alert) CEO. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at [email protected]. 

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About inContact
inContact (NASDAQ:SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, InfoTECH Spotlight and Cloud Computing magazines.  TMC is the producer of ITEXPO, the world’s leading B2B communications event.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  

In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Contacts:
Heather Hurst
Communications Director
801.320.3591
[email protected]

Jan Pierret
Marketing Manager
TMC 
203-852-6800 x 228
[email protected]