NORWALK, CT (November 7, 2011) - TMC, a global, integrated media company helping clients build communities in print, in person and online, along with TelStar Hosted (News - Alert) Services, Inc., announced today a Webinar event, “Appraising Call Center Performance and Leveraging the Cloud“, live on Tuesday, November 8, 2011 at 2:00 PM EST / 11:00 AM PST.

This complimentary Webinar, sponsored by TelStar Hosted Services, Inc., will feature James Dunn (News - Alert), CEO of TelStar Hosted Services, Inc, who has conducted enterprise performance appraisals on behalf of investors and business owners for call center businesses in multiple industries, and is now. 

Dunn will provide call center managers with a method to conduct an objective, pragmatic analysis of the operating and financial realities of their business, and how to obtain the necessary information to improve a business’s performance and/or to mitigate its risks; a prioritized set of strategic and tactical action items designed to meet key business goals in areas such as profitability, cost control, sales effectiveness and operational efficiency; and suggestions on how to develop a near-term implementation plan with measurable performance targets and accountability. 

In addition, Dunn will provide an overview of how cloud-based call center services can help call center managers to improve the efficiency and effectiveness of their call center services, be they inbound customer care or help desks, or outbound telemarketing and sales. Lastly, James will provide information on how to evaluate a call center service provider. 


During this Webinar, attendees will learn:

• How to assess your call center’s operating and financial efficiency
• How to set goals to improve profitability, cost control and effectiveness
• How to set performance targets and measure accountability
• Advantages of cloud based call center solutions
• What you should look for in a call center service provider

This Webinar is recommended for:

• Call center managers facing hardware/software issues and rising maintenance costs in their call center
• Managers responsible for improving the customer experience
• COO, CIO, CTO, Operations Management, Contact Center Director
• Managers and Directors of business units that rely on call center technology
• IT leadership interested in learning more about call center management and cloud-based technology options
• Small business owners that run an operation with high volumes of phone calls
• CEOs trying to get call center issues out of the boardroom

Join speakers:
James P. Dunn, CEO, TelStar Hosted Services, Inc. 
Juliana Kenny, Web Editor, TMCnet

Register now for “Appraising Call Center Performance and Leveraging the Cloud“, live on Tuesday, November 8, 2011 at 2:00 PM EST / 11:00 AM PST.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, TMC (News - Alert) CEO. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars
TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand for up to 18 months.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at [email protected]. 

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TelStar Hosted Services, Inc.
TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. 

Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients’ money and allows clients to focus on their core business.

About Vocalcom 
Vocalcom is a leading provider of multi-channel contact center technologies. Vocalcom has developed a complete solution portfolio enabling organizations to pro-actively interact with their customers by all available communications channels: phone, fax, email, internet, chat, SMS, video, VoIP and social networks. Vocalcom solutions are being used in more than 41 countries by over 650 000 agents.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, InfoTECH Spotlight and Cloud Computing magazines.  TMC is the producer of ITEXPO, the world’s leading B2B communications event.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Contact:
Meghan Harris 
SVP and CMO
TelStar Hosted Services Inc.
571.252.3013
[email protected]

Vocalcom
http://www.vocalcom.com 
[email protected]

Jan Pierret
Marketing Manager
TMC 
203-852-6800 x 228
[email protected]