NORWALK, CT (July 11, 2011) -- TMC, a global, integrated media company helping clients build communities in print, in person and online, and XO Communications, NCO Group & LiveVox (News - Alert) announced today a Webinar event, “Take the Risk Out of Cloud Contact Centers with IP/MPLS,” being held Tuesday, July 19, at 2 p.m. EDT/11 a.m. PDT.

This complimentary Webinar, sponsored by XO Communications (News - Alert), NCO Group & LiveVox, will discuss how IP/MPLS reduces the risk of cloud migration and how the cloud can be used to solve eight historic call center constraints.

Contact center executives are being pushed to adopt cloud computing strategies. While there’s a lot of hype, the cloud has become the dominant trend in enterprise systems. The question becomes what are the real benefits and what is the right roadmap for adoption.

This webinar will review:

• How to leverage MPLS as a path to the cloud
• Solving network, security and redundancy challenges with cloud migration
• How to solve operational challenges like seasonality, tech portability and call volume spikes
• Solutions to IT challenges like integration, VoIP migration and obsolescence
• How to spot cloud contenders and cloud pretenders

This webinar is recommended for:

• Contact center decision makers
• IT and operations executives
• IT consultants and telecom/technology resellers

Speakers:

Eric Hyman, Director, Product Management, XO Communications

Paul McGee, Director, Customer Contact Management, NCO Group

Louis Summe (News - Alert), Chief Executive Officer, LiveVox

John McNamara, Chief Marketing Officer, LiveVox

Register now for “Take the Risk Out of Cloud Contact Centers with IP/MPLS.”

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand for up to 18 months.

Companies interested in sponsoring their own Webinar event can contact Anthony Graffeo at 203-852-6800, ext. 174, or [email protected].

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance MSPWorld and more!  Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Contact:

Jan Pierret

Marketing Manager

TMC

203-852-6800 x 228

[email protected]