UNIFIED COMMUNICATIONS — June/July 2010
Unified communications can enable small and medium businesses to increase productivity. Now new offers make it easier and more affordable for SMBs to take advantage of this important UC benefit.
SIP, UC Stick Together
Unified communications and the session initiation protocol, or SIP, are coming together in important new ways. Irwin Lazar, vice president of communications
and collaboration research at Nemertes Research, says SIP is becoming a key protocol for unified communications. One important recent development on this front is that SIP increasingly is being used to enable interconnection with conferencing, including videoconferencing.
Mobile UC Solutions Hit the Street in Droves
Mobile communications have become an indispensible tool for many workers across the planet and a driving force in improving productivity. But when it comes to unified communications, mobile communications frequently has gotten back-of-the-bus status. That’s starting to change, however, as more UC solutions providers hit the accelerator on their mobile efforts.
If You Build It, They Will Come
IP technology is often heralded as the key to enabling contact centers to work in a more distributed fashion — say, as far away as India. But one company, called Caleris, is leveraging the benefits of IP in its contact centers right here in the US of A.
TMC Labs Announces Innovations Awards Winners
Unified communications is one of the fastest growing technology fields. UC enhances productivity by unifying voice, video, wireless, presence and other communications technologies. Unifying and integrating all the various corporate communications types also provide management a holistic overview of the entire corporate communications infrastructure with unified reporting that provides insights into your business communications.
60 Seconds With Empirix
Service Quality Assurance Vendor Empirix Talks UC
Empirix is a leading provider of service quality assurance
solutions for new IP communications. The world’s largest service providers, enterprise contact centers and equipment manufacturers depend on Empirix’s solutions to maintain the quality of the user experience for business-critical voice, data, video and mobile services. Unified Communications Magazine recently spoke with Bob Hockman, director of product marketing at Empirix, about how the company is addressing UC.
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