Cablevision iPad App Review

By Rich Tehrani, CEO, TMC  |  May 01, 2011

This article originally appeared in the May 2011 issue of NGN.

The battle to take control of TV 2.0 continues with a new application (iPad link) from Cablevision allowing customers with iPads to view about 300 channels and 2,000 videos on demand from anywhere in the house. I say in the house because you really aren’t supposed to watch outside of your home according to the company's terms of service, and you must have a password-protected router, a secure Wi-Fi network and you must not stream Cablevision content via Apple Airplay to other devices. Customers must further agree to use the app for personal, not commercial, use and they can register three iPads and use two simultaneously. Support for other devices is said to be coming soon.

I asked this past January if pay TV companies including cablecos are suicidal because they were increasing prices at a time when so many people are giving up watching. So it makes sense to ask whether this app will help stem the tide of defections.

I am a news junkie – I can’t get enough of it. And now I find I can set up my laptop anywhere in the house and watch news on my iPad while I work. For me, this is an invaluable application, making me even happier with my television service. Moreover, users can now watch the news while they shave, brush their teeth, eat breakfast, etc. You have to imagine television is now stickier. Indeed, one wonders if iPads and other tablets will be purchased in even larger quantities as they now double as televisions.

Time Warner (News - Alert) was first with a tablet app, but reports say the company has only one-tenth the amount of content that Cablevision provides. That cable company has had to deal with angry content providers – many who feel their content cannot legally be seen on iPads and other devices without an amendment to current broadcast contracts. So we can potentially expect Cablevision to get sued or pull channels in the future. The company was sued a few years back over its DVR in the cloud strategy where it argued successfully in court that having DVRs in a data center is the equivalent of rolling them out in each subscriber home. The company likely feels that an application running on an iPad is the functional equivalent of a set-top box – the same way it believes a DVR in the home is the functional equivalent to a DVR in its offices.

Last September I wrote about what Cablevision and, by extension, the industry needs to do next; one area of improvement was the company’s iPhone (News - Alert) app, which was sluggish and didn’t have a great user interface. This new application, however, is a leap forward – allowing you to set up favorite channels, browse content by genre, view on-demand content easily, get free programs and more. You can even set your DVR to record programs and see what’s already scheduled for recording. But sadly, you can’t watch any of the stored content on your iPad.

When you launch the application you are presented with a screen that shows you available on-demand content, live channels and a faded window with the last channel you were watching. You can click on the content playing to bring it into full screen mode or flick through the available channels. You can also use the channel guide to see all the channels available or use the settings button to modify parental controls, DVR settings and more.

Unlike other cable companies’ offerings, you don't even need to have Internet access from Cablevision or any Internet to be able to access this service, as you can get a special router that will stream your video content via Wi-Fi from within your home.

However, there’s room for improvement. In a few hours of use the video streamed stopped a few times for no apparent reason. Closing and opening the program or changing channels were a few options that fixed the problem. I have suggested that Cablevision’s remote control work over IP, and this application would ideally be configured to work with the set-top boxes in the home allowing users to quickly move content from the tablet to the television of choice. Another minor point is that when searching for content, you can press the play button even though a program is not currently playing. This causes the app to sputter and give a series of error messages.

I would like to also suggest a split screen with four windows that can be viewed at once. And, of course, an iPhone app with similar functionality can't hurt.

Rich Tehrani is CEO of TMC. In addition, he is the Chairman of the world’s best-attended communications conference, INTERNET TELEPHONY Conference & EXPO (ITEXPO (News - Alert)). He is also the author of his own communications and technology blog.

Edited by Stefania Viscusi