Featured Articles
Sponsored By: Panasonic
SIP Corded and Cordless Phone Systems
Thanks to Panasonic, there are now a variety of SIP phone options designed specifically to meet the needs of small and mid-sized businesses. Customers can choose from cordless and and corded lineups, the latter of which just added its newest model, the KX-UT670, Panasonic's Smart Desk Phone. Panasonic is making a big splash in the SIP market. Last year, Panasonic's SIP UT Series was named Best-of-Show in the Open Source Category at ITEXPO West 2011. Introducing Panasonic's SIP phones - the perfect communications tool for businesses or home offices.http://sip-phones.tmcnet.com/
Top Stories
From The Expert Corner
February 13, 2012
IVR Service Provider Solutions: The Power of Self Service with IVR
By Mae Kowalke, TMCnet Contributor
In every customer service organization, there is a balance to be struck between providing live help by knowledgeable staff, and providing self-service tools customers can use to quickly and efficiently get information they need without hassle. Both are needed to retain happy clients.
Interactive voice response (IVR) is one tool that can be very powerful for self-service.
An IVR is, fundamentally, a system that allows customers to access information or assistance using voice prompts with speech recognition (in the case of phone calls) or text recognition (in the case of chat). Sometimes, the menu of options customers choose from leads to a live agent, and sometimes simply to information... Read More
|
