2021-2027 PBX Sales Expected to Be Strong

Global cloud communications provider RingCentral has announced the release of RingCentral Rise, a new unified communications platform specifically designed for service providers.

2021 TMCnet Cybersecurity Excellence Awards

Cybercrime is universally recognized as one of the greatest global threats to businesses and individuals. According to a report published by Cybersecurity Ventures, cybercrime will cost the world $6 trillion annually in 2021, up from $3 trillion in 2015. At that rate, cybercrime will be more profitable than the global trade of all major illegal drugs combined. Learn more >>

It's official: people who can work from home like working from home. A recent study by Accenture entitled, "The Future of Work: Productive Anywhere," found that 83 percent of employees prefer a hybrid work model in which they can work remotely between 25 percent and 75 percent of the time.

Cloud-based communications company Knowlarity is joining online CX marketplace provider VOIZ to increase the availability of a number of contact center/business communications solutions for customers.

The hospitality industry in particular has been devastated by the consequences of the global pandemic. Due to world wide travel restrictions and social distancing measures, hotels and resorts have seen a massive decline in visitors and business activity. Because of this reality, maintaining exceptional service in the coming months and years will be essential for getting regular activity back on track.

The business world has been gifted with a wide range of digital business enhancements to enhance production, improve communications, and increase flexibility to adapt to the various changes in our current economy. Despite the usefulness of these solutions, IT departments are now becoming overwhelmed with their management, forcing many to seek out a way to unify this technology for easier control.

Recently, Ribbon Communications Inc., a global provider of real time communications software and IP Optical networking solutions to service providers, enterprises, and critical infrastructure sectors, announced that it is extending its support for Microsoft's recently introduced Operator Connect for Microsoft Teams service. Ribbon is adding Professional Services capabilities including Operator Connect API integration, configuration, provisioning, and automation support to complement its market-leading portfolio of Direct Routing certified SBCs.