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Elon Musk has a reputation for going big in all his endeavors, and SpaceX's Starlink satellite internet service is no exception. But when it comes to customer service, Musk's companies have had mixed reviews. It's been reported that Tesla's biggest problem is customer service, and Starlink users have conflicting responses to SpaceX's customer service.
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Bright Pattern, a global provider of AI powered contact center software, is receiving praise for its recent deployment of a hotline to help US vaccine distributors schedule appointments for qualified candidates. The company was able to set up a standalone hotline in less than a day, making it one of the fastest call center deployments ever recorded.
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Adding video to your digital
customer engagements
Wednesday, May 19, 2021 - 2:00pm ET/11:00am PT
Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advises that adding video can boost loyalty and revenue. Intuit added video service & support to their TurboTax app and tracked an 18% increase in tNPS, a 10% increase in case resolution, and increases in revenue and customer retention. REGISTER!
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While call centers are necessary for nearly every business and municipality, they have become particularly important during the COVID-19 pandemic. They have informed consumers of safety protocols, picked up the extra customer support traffic from an increase in e-commerce, directed citizens to COVID testing and vaccines, and answered a wide variety of consumer and citizen concerns and questions.
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Cloud communications solution provider Avaya has announced the company's OneCloud CCaaS solution is now available in forty new countries. The announcement marks a turning point for the service, as Avaya looks to expand into new territories across the globe to offer a wide range of business solutions for improved customer experiences.
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The number of US banking customers who call their financial institutions at least once per year is slightly elevated, and will remain so through 2024, according to a new forecast. The COVID-19 pandemic has been a major factor in the uptick of calls and call center activity.
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Customer experience solution provider Alorica has announced it's longtime partnership with Major League Baseball has helped the organization secure two bronzie Stevie Awards for Sales and Customer Service. This year marked the 15th anniversary of the award, which recognizes leading business performance from more than 70 nations across the globe.
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HoduSoft announced today that TMC, a global, integrated media company, has named HoduCC as a 2021 CUSTOMER Product of the Year Award winner.
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Become a TMCnet columnist!
Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at [email protected] for details.
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