Subject:::A Guide to Multi-Channel Customer Service - CUSTOMER
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CUSTOMER : 4/12/2017 eNewsletter

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As we know, customer engagement is an important aspect of all interactions. A multi-channel approach is a great way to engage customers, but it's important to remember that with more channels comes more need for quality monitoring.
According to a recent blog post by Genie Parker writing for VanillaSoft, personalized subject lines are the key to email outreach success. She suggests salespeople make email subject lines creative, interest-provoking and informative.

Sponsored by: CallTower/ Clarity Connect

WEBINAR: The power of an Office 365 contact center
Wednesday, April 19, 2017

2:00 PM EDT / 11:00 AM PDT


Make the most of O365 with native cloud contact center
Join us for a 45-minute webinar and gain key insight into the benefits of moving to an O365 cloud contact center:

  • Maximizing ROI of Office 365 license
  • Boosting customer service through multi-channel collaboration
  • Improvements in scalability, mobility and disaster recovery
  • Eliminating infrastructure to significantly reduce costs

What Attendees will learn:

  • O365 PBX essentials
  • Why native integrations matter
  • Benefits of voice enabling Office 365 with Skype for Business
Automation is arriving in a variety of business fields, but what benefit can it hold for the contact center?
The launch of the new Monetate Intelligent Personalization Engine will give consumer facing brands the ability to deliver individualized experiences and create engaging and immersive interactions to improve overall customer experience.

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