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Customer satisfaction overall is not a pretty picture these days. Something like 92 percent of companies reported a decline in customer satisfaction recently. Eighty nine percent of consumers have stopped doing business with a company after experiencing poor customer service. And customers are four times more likely to buy from competitors if problems are service related vs. price or product related.
Summer has been anything but slow for the team at Five9. In fact, one could argue the leading cloud contact center software solution provider is in a race all its own. Especially with the announcement of its Five9 Summer Release, the simply smart cloud contact center.
How satisfied is your customer base? If you can't answer this question, there's work to be done. Complete satisfaction is the ultimate goal of every business that wants to dominate the market. The ability to meet higher levels of expectation is often the only thing that sets one provider apart from another. It is often the leading differentiator from one hosted contact center to the next.
When it comes to automating transactions, the banking industry is one that has pioneered this trend. For years, we've been able to step up to a machine and pull money out of our accou
nts. We can make deposits through the night drop box and we can check balances online. While the last on the list may have arrived a little later, the point is the financial services industry has set the tone.
When it comes to customer service, most companies have a department made up of representatives waiting to take calls and assist customers with any questions, concerns or complaints they might have about a product or service that they have purchased. Marketing is another tool that companies spend thousands of dollars on each year in order to reach their target market. However, one of the most underused and free tools businesses can use in today's digital age is social media.
Sponsored By: inContact
Finding a contact center solution can be frustrating. There are plenty of potential suitors out there, but only one is "The Perfect Choice" and has everything you need: trusted support, unmatched reliability and a solution to meet your needs – not the other way around. Choose wisely.
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