What's Hot This Week in CRM

4/24/2009

	Call Center Ergonomics: Sit-to-Stand Workstations
	Primus Canada Creates New Call Center Jobs at Home
	Delta Pulls Call Center Operations out of India
	RCCSP Announces 2009 Caribbean and Latin American Call Center Training, Certification Programs
	Contact Center, Enterprise Performance Management Solutions Sales Healthy Despite Slowdown: New DMG Consulting Report
	Workforce Management a Necessity for Contact Centers with 60-plus Agents
	With Scalable Contact Center Solutions, VirtualLogger Posts 28 Percent Q1 Growth
	MLX Deploys New EZ Connex Contact Center Platform
	Aplicor Contact Center Product Suite Awarded Product of the Year
	Knoa Software Recognized in CRM and Contact Center Markets
	British Gas Uses Verint's Customer Feedback Software
	Qire Launches Automated Customer Feedback Package
	eTelecare Among Top 50 in Customer Interaction Solutions Magazine's Teleservices Agency Ranking
	Customer Care Benchmarking Study Released
	inContact Earns 2009 CRM Excellence Award from Customer Interaction Solutions Magazine
	95 Percent of Companies Value High Quality Customer Experience: COPC/SOCAP
	SugarCRM Picks New GM to Lead Business in China
	NICE's New NICE Perform 3.2 Offers SIP-Based Recording, Enhanced Virtualization
	Workforce Management Key to Successful Remote Agent Management
	NICE Systems Intros Quality Optimization Solution
	Real Time Reporting Solutions: Hospitality
	Freescale's New i.MX353/357 Multimedia Applications Processors, Supported by Loquendo
	Outsourcers Need Focus On Expertise, Not Price: Datamonitor

Managing Convergence: How MSPs Can Increase Profits and Drive New Business

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

Computer-Assisted Telephone Interviewing (CATI)

On the Hotseat: How Your Peers Are Tackling the Questions That Matter Now

	Call Center Furniture
	Call Center Scheduling
	Call Center Hiring
	Call Center On Demand

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