|There is no single reason for high turnover in contact centers. Common reasons include; schedule poor relationships between agents and supervisors, incorrect hiring decisions, lack of career path, poor skills development, and the list goes on. Some of these are just a contact center fact of life. Contact centers can be stressful places to work, and many of the agents are a flight risks to start with. Moreover, the sheer volume of hiring all but guarantees that a large percentage of bad hires will slip through the cracks. |
But for the agents who want to be thereï¿½and who you most want to keepï¿½there is a new approach that has proven effective in increasing agent satisfaction and reducing attrition in service organizations in the highest volume industries.
Download this whitepaper to learn the latest best practices for reducing agent turnover.
The paper covers:
ï¿½ Building trusted and productive relationships between supervisor and agents
ï¿½ Creating incentive for agents to stay
ï¿½ Helping your agent understand their part in impacting their companies success