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Featured Articles
Embracing green business practices doesn't have to be a losing proposition for any business. With careful planning and consideration, organizations can steadily implement green practices and technologies while also realizing increased revenues, and cloud communications can be a major asset in achieving these goals.
It is certainly an exciting time to be a communications developer. The evolution and growth of virtualization and the like is opening doors to a software-based future and beyond. Accolades and awards are one thing, but the proof as they say, is in the pudding. As a student, I can recall a teacher early on in my scholastic career reiterate over and over again to stop telling and start showing. A recent CommsDevZone Podcast does just that.
While bots are intended to offload some live call and contact channels for human agents, it's important that they be fitted together properly with live help, according to a recent article by Heather Clancy writing for Fortune.
In an effort to meet the rigorous parameters of on-demand cloud computing with agility and efficiency, Vodafone Global Enterprise has rolled out a hybrid WAN portfolio.
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