A virtual PBX (News
) phone system plays an important role for any size business looking to attain cost efficient and effective communications in their organization.
The benefits offered by a virtual PBX are particularly important for smaller businesses that want to present a professional image like that of their larger competitors without needing to spend a great deal of capital to do so.
Instead, a virtual PBX can be added to an existing phone service and work in conjunction with other carrier phone systems and solutions to offer advanced call functionalities.
An auto attendant feature can for example be used to greet callers and with call forwarding services, the need to pay additional staff to handle administrative duties, can be eliminated.
Business VoIP service provider Nextiva
offers a standalone virtual PBX, called Nextiva Connect
. Designed especially for smaller businesses, the solution includes speech recognition technology so callers can speak the names of contacts whose extensions they would like to reach and offers employees their own voicemail box with customized greetings.
Another advantage of implementing a virtual PBX is that a business can be managed from any location. This includes the ability to keep in touch with dispersed employees without the need for additional hardware or costs.
The company offers their Nextiva Connect solution in three “packages” for customers. The firs package, which costs $8.95 a month for a year, includes 100 minutes and 10 virtual extensions. For $19.95 a month for a year, users can also get 500 minutes and 20 virtual extensions or, an unlimited offering is available that provides up to 100 extensions and unlimited minutes, for $69.95 a month for a year.
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.
Edited by Stefania Viscusi