Virtual PBX's Provider Nextiva's Value Proposition: Amazing Service

In a space growing as rapidly as the business VoIP and virtual PBX industries are, companies must keep their competitive edge and stand apart from others offering similar services to remain in business. Arizona-based virtual PBX provider Nextiva is doing just that through powering next generation capabilities that come complete with an unparalleled level of service.

Yaniv Masjedi, vice president of the company, told virtual-pbx almost exactly a year ago, “Every single day we focus on amazing service because we know we can’t always be the innovator in the industry and the reality is customer service is key.”

 Amazing service starts internally with people that work at Nextiva. The company only hires qualified employees that are smart, efficient and fit the overall culture. “That’s what we foster and really create at Nextiva is a group of people who really are enthusiastic about delivering amazing service,” Masjedi added.

 Treating others the way it would want to be treated, Nextiva officials recently penned a blog post that emphasized the importance of team building in order to ramp up morale in any organization.

Doing something that is extremely different from everyday operations can bring everyone outside their comfort zone and allow them to come together and bond to achieve business critical goals. People that work in separate divisions of a firm may never even communicate and collaborate with individuals in a separate group, thus activities meant for team building force them to converse with their teammates and learn from one another.

The post added, “Employees that usually delegate the work can focus on getting the tasks done and vice versa to allow all participants to experience new roles and improve leadership skills. Further, depending on each other to complete a team building activity leads to an increased sense of trust amongst employees. When given a task that is different than standard work duties, participants are able to develop new ideas and use their creativity.”

While ultimately anything that enhances communication and collaboration amongst employees who might be separated by geography is key to reducing the time it takes to complete projects, solutions such as virtual PBX are also mandatory in today’s corporate environment.

A cloud-based PBX brings scalability, efficiency and flexibility to new heights through only requiring a Web-based connection to be up and running. When leveraging this platform, organizations can route calls directly to the ideal agent to handle specific needs. Also, call wait times are reduced and HD voice quality is provided, which combined will help bring customer satisfaction rates up.

To save money of all business-wide communications, now is the time to bring your employees together and use a virtual PBX.

Edited by Rich Steeves